Wasn't a pleasant experience at all.
When my wife rung in the evening before making the online booking she specially made sure if the kids were allowed at the spa and the lady at the front desk said yes if they are monitored and she aske the age of the our daughter and we said 4 years old she it should be fine .
Then we made the booking for next day and when we went to the reception we were told kids are not allowed due to health and safety and which we understand but why there is not one set rules or why there is miss communication about the rules in staff.
Bit unprofessional or at least there should be something mentioned on website about kids ages.
Heard all the good comments but wasn't worth the trip to Queenstown.