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“Enjoyable stay”
Review of Ocean Plaza Resort

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Ocean Plaza Resort
Ranked #9 of 12 Hotels in Coolangatta
Certificate of Excellence
Reviewed 20 October 2017 via mobile

We found the Ocean Plaza to be well situated: opposite the beach and on top of shops and cinema. That proximity to the busier part of town does has a downfall: garbage trucks at 5:30am. Ask for a unit away from the side street.
Our unit was well equipped and very clean. I don’t know if it is common but the week we stayed, there was a water outage, power outage and fire evacuation from the shopping centre downstairs. The car park was down a few levels but well secured.
We have stayed at numerous places in Coolangatta/Rainbow Bay/Greenmount over the years and would definitely stay again.

Stayed: September 2017, travelled with family
Thank PS2290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 23 October 2017

Hi,

Thank you for your feedback, we are pleased you enjoyed your stay and found the numerous facilities within the building and in close walking proximity. On rare occasions the rubbish collection is done early but it is normally done around 8:30am. The water and power outages were nothing to do with the building. there were 320 customers affected by the Energex outage. Very rarely there is a Alarm Activation at the shopping centre that is also out of our control and a precautionary measure to protect residential guests and owners in the building.
We are looking forward to your return soon.

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11 - 15 of 265 reviews

Reviewed 6 October 2017

Stayed here with group of friends. The hotel is in a great location, close to shops, beach, markets, walk track. The view from the rooms was amazing, but the place desperately needs updating. Waiting for the elevator was a nightmare. Yes, one lift was under maintenance, but even when it was fixed, it was a joke. Would hate to be staying there in peak season. The rooms could have done with an update too. In the bedroom, none of the bedlights, etc were plugged in, so had to pull the bed out from the wall and do it all myself. The washing machine didn't spin-dry properly, so clothes were sopping wet; couldn't get hot water in the shower on the first 2 days. Opening the main sliding door to the balcony was just about impossible. Probably wouldn't stay there again.

Room Tip: try and get a room that has been updated/renovated
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  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sglawrence2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 10 October 2017

Hi sglawrence2000

Thank you for your feed back, we are disappointed you were not entirely happy with the property. The Body corporate have spent a large amount of money this year having all 3 lifts replaced with completely new ones. unfortunately one of the new lifts experienced a malfunction in the control gear that the technicians could have been caused by a recent power outage causing a power surge.
We enjoy 94% occupancy so any thing like a lift out causes delays, all our apartments are individually owned and reflect the owners taste that is not always to the guests liking.
Items like washing machine, hot water, sliding door etc you mentioned can be attended to on the day by one of our maintenance staff if you alert reception to the matter.
Next time you return we hope we can meet your expectations fully.

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Reviewed 4 October 2017

We loved our room overlooking the beach on the 12th floor.
We had a 2 bedroom apartment and were impressed at how spacious it was.
We went to Coolangatta to see the Opera on the beach and our room had the best view right over the venue.
From the 1st floor there is an entrance to a very the mall.
The fruit stall in the mall had the best tropical fruits.
We bought 5 mangoes every day for $9.00!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Rosecomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 6 October 2017

Hi Rosecomb,

Thank you for your feedback, we are pleased you enjoyed your stay with us and would love to have you back again in the future

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Reviewed 28 September 2017

We have just enjoyed 8 nights on the 14th floor. Our view was amazing, most mornings we could watch the whales jumping from our bed! The apartment was a great size with everything that we needed in it. The amenities were fantastic, we enjoyed the tennis court and table tennis room! The staff were friendly and helpful. We couldn't connect our wifi when we arrived, I called reception and within 5 minutes Graeme came up to our room and fixed the problem for us. The location was great, lots of places to eat. It was handy having the supermarket so close as well. This was our 6th time to Coolangatta, but our first at Ocean Plaza. We will be back. The rooms are a little dated, I would request a refurbished one next time.

Room Tip: Request a room that has been refurbished
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  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Shelley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 4 October 2017

Hi Shelley,
Thank you for reviewing your recent stay with us, we are pleased you enjoyed staying with us and are going to come back. Many guests have been able to see Whales playing in the Bay from the comfort of their beds, Ocean Plaza really is in a unique location with so many amenities right within the building. there is even the Coolangatta library on level 1 of the building.
We are looking forward to your return in the not to distant future

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Reviewed 26 September 2017 via mobile

Excellent location, ocean front room. Direct access to Showcase plaza downstairs with shops, restaurants, supermarket. In the heart of Coolangatta eateries and cafes.
Clean and tidy. Free wifi. Comfortable, would recommend.

Stayed: September 2017, travelled with family
1  Thank Cassie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 4 October 2017

Hi Cassie,
Thank you for your review, we are pleased you enjoyed your stay with us and made good use of all the facilities in the Strand Shopping centre in Showcase plaza. Many of our guests have been making good use of Timezone as well.

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Additional Information about Ocean Plaza Resort

Address: Showcase on the Beach Shopping 72 - 80 Marine Pde, Coolangatta, Gold Coast, Queensland 4225, Australia
Region: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Coolangatta
#3 Family Hotel in Coolangatta
#5 Luxury Hotel in Coolangatta
#5 Top resorts Hotel in Coolangatta
Price Range: $160 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ocean Plaza Resort 4.5*
Number of rooms: 112
Official Description (provided by the hotel):
We are located on the beach in the heart of Coolangatta with every apartment boasting ocean views. The facilities include heated pool and spa, gym, two full size tennis courts, games room, BBQ area that over looks the ocean and is attached to the Showcase Mall. We offer spacious self contained apartments with FREE WiFi. ... more   less 
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Also Known As:
Ocean Plaza Hotel Coolangatta
Ocean Plaza Resort Coolangatta, Gold Coast, Australia

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