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All reviews shopping centre across the road tennis courts the kitchen stunning views your doorstep enjoyable stay fantastic location girls weekend convenient location cafes and restaurants rainbow bay surfers paradise floor unit ocean lauren
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Reviewed 24 December 2017 via mobile

We loved every minute of our 3 night stay at Ocean plaza! The ocean view was spectacular! Having everything within the building made it so much more relaxing, cafes/restaurants, supermarkets, butcher and Timezone for the kids. The apartment was very large and the beds were comfortable. Although it was showing signs of age, it had everything we needed, 2 bathrooms, kitchen and laundry. We loved our holiday so much that we are booking again next year!

Date of stay: December 2017
Trip type: Travelled with family
1  Thank 288katye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 26 December 2017

Hi Katy,

Thank you for your review, we appreciate all feedback as it helps us identify areas we can improve. The location of Ocean Plaza Resort right on the beach front with every apartment having ocean views is excellent. On level 1 there is access to the Strand Shopping Centre with Woolworths and Aldi supermarkets, Doctors, Chemist, dentist, numerous cafes and restaurants, timezone for kids (young and old) and many specialty retail stores as well as BCC Cinemas for guests convenience.
We are pleased you found the apartment comfortable and are sure you will enjoy your next trip as much as this one.

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Reviewed 19 November 2017 via mobile

We stayed here for a weekend. Our first weekend away from our kids. And we were extremely disappointed for the price we payed it was run down mold in bathrooms the bathrooms were tiny. There was no soap for hand washing. Won't be staying here again for the price we payed

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank 394katrinas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 21 November 2017

Hi Katrina S,

Thank you for your feedback, we take all feedback seriously as it helps us identify where we can improve our service to give guests a better experience.
We are sorry that on this occasion we fell short of your expectations, our reception is open daily from 8:00am until 6:00pm Mon - Sat and 8:00am to 4:00pm Sunday. Reception has stocks of amenities like soap etc.
The ensuites in the building are the size that was built when the building was constructed

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Reviewed 11 November 2017

The apartments need updating & not the cleanest!! We found a tube of cream under the bed for SCABIES!! The cleaning staff are obviously not doing there job?? The person at reception didn't seem to care when the tube of cream was handed to her, the staff weren't helpful at all and we haven't heard back from management (I wonder why????) - there are much nicer places to stay in Coolangatta so give it a miss!!!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank chezjohn72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 13 November 2017

Hi chezjohn72,

Thank you for your review, our entire team work hard to give all guests the best experience possible. It is disappointing that on this occasion you feel we fell short of your expectations when at the same time many other guests gave us a glowing review.
The tube you mention under the bed was an unopened packet, perhaps it wasn't there when the cleaners cleaned the room prior to your arrival.
We hope you have a better experience next time you visit.

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Reviewed 10 November 2017 via mobile

Stayed in an ocean facing 2 bedroom with my husband and 2 young children aged 2 and 5. I feel that convenience and ocean views are the best things about this apartment. It's got a great view of the ocean and its right next door to a mall. In fact so close that the mall and the apartments share the same carpark. They are linked underground at the carpark so it's easy to transport your shopping from the mall to your apartment.
The mall has 2 supermarkets, a butcher and a fruit stall and several restaurants. Across the mall is the beach park which is lovely for walking and also a playground which my kids loved.
I did find our apartment was not very clean. It's not a new apartment but old is fine if it is well maintained. The kitchen was clean but the floors of the apartment were quite dirty. The socks my children were wearing turned black quickly. The carpets were grungy-so much so that I hesitated walking on the carpets barefoot. Luckily the carpets were only in the bedrooms. The curtains were in a bad state too-I didn't feel like even touching them. And sadly the windows of the apartment were grimy so they block the glorious views of the ocean.
If they can sort out the cleanliness issue I would not hesitate to stay here again because of the convenience, the friendly staff and the price was ok.

Date of stay: October 2017
Trip type: Travelled with family
2  Thank ju77de
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 13 November 2017

Hi ju77de,
Thank you for your review, we take feedback very seriously as it gives us an insight into where we can improve. our situation is very convenient with so many facilities and activities available within a short walk.
The windows are cleaned monthly however it only takes one storm or wind event to make them dirty again. All our apartments are individually owned so reflect the tastes of the owner, we are sorry that on this occasion we fell short of your expectations, we hope we can do better next time you visit.

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Reviewed 7 November 2017

We requested and got a unit on the 14th floor, in this case an"A" unit. This gave us a view over Coolangatta and Kirra beaches, then from the the kitchen and second bedroom views over Tweed Heads, the river, Fingal and Cook Island. It also gave through breezes.The unit was beautifully appointed with leather settee and chairs, and dining table and workable kitchen. The bedroom also had views straight onto the beach and apart from a couple of cosmetic items which will most likely be rectified, was spacious and airy. There was no air conditioner in the bedroom. There is secure underground parking, and access to all the shops and restaurants plus supermarket. You can swim, play tennis, or be on the beach in about a 2 minute walk. The Sufi Club is just up the road and restaurants are all walking distance. We onl ylive about 15 klms up the road but it is a fabulous place to be,

Room tip: We got an A unit, but all seem to have an ocean view. Best to be above the 10th or 11th. floor so you get a view.
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank shadow347
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management M, Manager at Ocean Plaza Resort, responded to this reviewResponded 9 November 2017

Hi Shadow347
Thank you for taking the time to write a review of your recent stay with us, feedback is important to us giving us an insight into where we can improve to give our guests a better experience.
We are pleased you had a nice relaxing time in a well appointed unit, sounds like you really enjoyed the beach, playing tennis and all the other activities so close.
We are spoiled to have so many award winning restaurants in walking distance.
We would love to have you back again soon.

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