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All reviews no lift jetty road car windscreen great location short walk close to the airport room was clean glenelg tram hot shower good size adelaide airport tram ride restaurants and shops great amenities free internet bit dated stay there again
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Reviewed 12 December 2016 via mobile

I can't vouch for the motel itself, but the Seaview apartment has been wonderful. Spacious and comfortable and relaxing. It's lovely to sit on the balcony and enjoy the sea breezes and the view. great location, thanks very much.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank 491judye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this reviewResponded 15 December 2016

Hello 491Judye,
Thank you for your review. Here at the Ensenada, we appreciate all feedback as it helps us meet our clients expectations. We agree, the Seaview Apartment is sensational. It's a full size residential apartment with 2 full size bedrooms and bathrooms. The balcony offers great views over the ocean and picturesque Colley Reserve and of course you enjoy those wonderful sea breeezes. We look forward to seeing you again on your next visit to Adelaide,
Regards,
Rob
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2016 via mobile

Great central location close to beach, restaurants, entertainment and trams. A little dated but clean and reasonably priced. Great check-in. However, shower hot water took nearly 10 minutes to come through and, once the cold water was added, alternated between hot and cold. Faulty hairdryer which smelled of burning and then had sparks in the actual hairdryer and from the powerpoint. Took the faulty hairdryer to reception only to be told twice "that's okay" as if I had damaged it. No replacement offered. An unsympathetic and very rude response. Checkout was disappointing and will not return.

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Angelo0613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this reviewResponded 12 December 2016

Hi there Angelo0613,
Thank you for your review. Here at the Ensenada, we appreciate all feedback as it helps us meet our customers expectations. On a positive, I'm pleased you like the location and our reasonable pricing. I'm disappointed at the response you received from our Reception area when reporting the faulty hairdryer and you can be assured that the matter will be addressed as a priority. I encourage you to visit us again as I can reassure you that the experience will be more rewarding. I would like to offer you a complimentary night on your next visit and encourage to contact me direct.
Kind regards,
Rob
General Manager

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Reviewed 28 November 2016

As per other reviews great location and whilst the building is a bit on the older side, the rooms are good, clean and tidy. If you don't mind something a bit older, then this hotel is good value for money and allow you great access to Glenelg restaurants and beach.

Room tip: Get a back room, no view but not facing a busy road
Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank blc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this reviewResponded 29 November 2016

Hi blc11,
Thank you for your kind review; we love feedback from all our guests as it helps us exceed their expectations. As you mentioned, our location does provide great access to nearby restaurants and the Glenelg beach. We look forward to seeing you again on your next visit to Adelaide,
Kind regards,
Rob
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2016

This motel is in a perfect position with regards to entertainment, restaurants, trams and beach. The staff were excellent and helpful and there certainly was no complaint with service. I did notice after I left, I had been charged for breakfast however this was supposed to be included in my price. (Did not have breakfast on my second morning thank goodness as I may have been charged for this too) - small slip up. Room was comfy (executive room) with tv, video, clean and suitable. Bathroom is rather small but practical. Where this motel falls short is in the car parking - not enough parks and hard to slot in - very impractical. Reason we picked this motel is so we could park our rental car safely and this was difficult. Finally, security is excellent!

Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Xanerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, Owner at Ensenada Motor Inn and Suites, responded to this reviewResponded 15 November 2016

Hi Xanerin,
Thank you for your review. We appreciate all feedback as it helps us exceed out clients expectations. Thank you for highlighting our great location, service and excellent security. It appears we may have inadvertently charged you for a breakfast that maybe was part of a Bed and Breakfast package. Please contact us on 08 82945822 and ask for me (Rob) and I will arrange a refund. Unfortunately, as reviews are anonymous, we are unable to identify your account unless you contact us. We look forward to seeing you on your next visit to Adelaide,
Regards,
Rob
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2016

Had a never ending wait at reception as the receptionist answered call after call whilst she apologised I thought I would have been a priority to check in..
My Room was clean and comfortable however a little old fashion although the location certainly makes up for it!
Check out wasn't easy I had to leave early and it was tricky to hand back keys and get out the place is locked up like fort knox.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenelgManager, General Manager at Ensenada Motor Inn and Suites, responded to this reviewResponded 4 November 2016

Hi Sarah C,
Thank you for your feedback as it helps us meet our clients expectations. We apologise for the delay in checking you in but the front desk does get busy from time to time and we appreciated your patience. As you mentioned, our rooms are clean and comfortable and our location is brilliant. Checking out is easy as all you need do is leave your key inside your room if you're departing early. Our security is great with the latest Electronic door locks, video surveillance and digital room safes. These items all enhance the safety and security of our guests. We look forward to seeing you on your next visit to Glenelg,
Kind regards,
Rob
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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