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All reviews international terminal across the road auckland airport an early morning flight new zealand next morning long flight buffet breakfast comfortable bed convenient location arriving late room rate mini bar between flights rental car wake up call stayed one night
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Reviewed 19 January 2018

We checked in at 8 am after coming straight through from London. We paid for an early check in which was very wise because otherwise options are limited while you wait for your room. Room was new, well appointed and quiet, inspire of the view over the runway. the bed was wonderful, as was the shower - lovely shampoos etc. Ate lunch in the restaurant and surfaced for room service - both run of the mill, but good quality and well presented. Buffet breakfast and bit haphazard but that may also be down to jetlag! check in and check out were smooth and efficient. We left our luggage while getting our car, easy to roll round from the rental car parks.

Room Tip: high rooms - get a suite if you can, the extra space is lovely
  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank janddp29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 20 January 2018

Kia Ora,

Thank you for choosing Our Place. I'm really chuffed to read of the early arrival option suiting you perfectly following the long journey. Wonderful too that you found the room to be a comfortable space for rest and that you were able to sample our dining offering right across the stay - do sing out anytime if there's anything the team can do to elevate these experiences.

We'd love to welcome you back again!

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Beautifully appointed, comfortable and quiet hotel across the street from the International Terminal at the airport. The staff was responsive, courteous and thoroughly professional. It is pricey, but not disappointing.

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marcus P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 20 January 2018

Kia Ora Marcus,

Thanks for your review - we're so pleased that you loved the convenience of Our Place and appreciated the quiet comfort of your room. I'm particularly pleased that you were so well looked after by the team!

We'd be delighted to welcome you back again.

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

I stayed at the Novotel for a three day business trip and was wonderfully surprised at how lovely a hotel airport could be. The room was ok in size, very clean and all amenities were great the bathroom especially was very nice with good storage. It was very quite, I had no noise issues being so close to the airport. Breakfast was good and we enjoyed a few drinks in the evenings in the lobby which was fine, a separate bar section would be ideal though.

Stayed: February 2017, travelled on business
Thank Chanell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 20 January 2018

Kia Ora Chanell,

So lovely to have had you 'move in' to Our Place - it's a little more rare for us to welcome guests for multiple nights.

I'm thrilled that you loved your room space , appreciating the quietness. Great too that you enjoyed our breakfast offering.

We're excited to be in the planning stages for a re-think of our restaurant and bar areas and the offering in those spaces - we'll be keeping everyone updated through our social media accounts and I hope you'll be back to try out the refreshed look once complete.

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

This is the perfect place to start or end your holiday if you have a late or early flight it's simply to get in and out of the terminal...

Nicely appointed rooms very quiet and clean and comfy...

Upgrade to a runway veiw room if your an avid plane watcher...

Pricey but nice...

Stayed: January 2018, travelled with family
Thank ZalaCraig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 19 January 2018

Kia Ora,

Thanks for stopping over in transit - it's wonderful that Our Place provided the comfort and convenience so appreciated across your brief stay. Thanks too for highlighting the option to request a room with a view out over the international apron.

Hope to see you back soon!

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Never once have I heard planes taking off and it's a minute's walk to the airport. Excellent sleep I got, and will definitely recommend this hotel to anyone looking for a convenient place to stay before a flight.

Nicely renovated room, great beds and facilities, perfect wind down before leaving NZ.

The only small complain was there wasn't free WiFi, it's $10 for 24 hours.

  • Stayed: January 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Kat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 18 January 2018

Kia Ora Kat,

Lovely to have had you with us, enjoying the convenience of being only moments from the terminal and appreciating how quiet your room was given our location; I'm thrilled that you enjoyed good sleep.

We'd love to see you again and I'd encourage you to ask the team to sign you up to our free-to-join loyalty programme next stay to receive complimentary WiFi (as well as potential points for the stay and discounts on your minibar).

Ngā mihi nui | Warm regards

Jonathan Tremain
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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