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Kelly H
Melbourne, Australia

Amazing stunning views

Review of Villa Touloulou
5.0 of 5 bubblesReviewed 8 Jan 2021via mobile
I booked this last minute and what a treat ! I want to stay a month. ! Lush serene surrounding with incredible views and sunsets
Calvin is wonderful super helpful - short al to town with restaurants and supermarkets

Huge huge rooms large terraces coffee tea big kitchen comfy beds

Love this place
Date of stay: January 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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14 - 19 of 42 reviews
Reviewed 4 February 2020 via mobile

Lovely views over the bay. Well equipped with good kitchen. We were greeted upon our arrival by Calvin who looked after us throughout our stay, from the loan of a local mobile phone to essentials for the fridge.

Date of stay: February 2020
Trip type: Travelled as a couple
4  Thank JeremyS588
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2020

We loved the design of the space, the beautiful furnishings and of course the views overlooking the boat/ships in Falmouth harbour. The location was ideal for us - as we were also close to English harbour (Nelson's Dockyards, Shirley Heights - amazing views) and Galleon beach - where we swan with a few green turtles while snorkelling right in the bay. Of course we visited quite a few beaches while staying at the villa – Antigua has so many beautiful beaches. We also found a nice grocery store nearby for the times we wanted to make a light meal/breakfast in the fully equipped kitchen. That said, we also took advantage of the very good restaurants in the area around Falmouth and English harbour. The suite was clean with all the amenities we needed and we must say that Calvin was very responsive and helpful and ready to answer any questions we had. We stayed in the "Red Passion" suite, but the whole place looked great and very well maintained - with attention to detail. We consider ourselves fortunate to have discovered Villa Touloulou and definitely want to come back again.

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
2  Thank pjh33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2019 via mobile

We thoroughly enjoyed our stay at Villa Touloulou in Antigua! We had all the comforts of home including a really well equipped kitchen and washing machine. We enjoyed breakfast every morning on our private patio watching the ships in the Harbour. Very close to several beaches, restaurants and grocery stores but nicely removed from the noise in town. Calvin will attend to all your needs and even surprised us with a very nice bottle of Pinot Noir during our stay.

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank marthacK9380KF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2019

It's the first time this happens in my traveler life. After a long research and grabbing bits of advice from locals in Antigua, I booked the room for 8 nights (Feb 25-Mar 8) on Expedia, it was apparently a good deal as the room has a kitchenette which is useful if you're staying more than 3 days. On top of that, in my case it was a deal breaker as I am traveling with someone with nutrition issues.
After the booking confirmation, Expedia sends me an email stating the hotel has canceled my reservation, and the property sends me another email saying that the room I selected was not available for those dates. I ask for explanation as why it was, instead, available on many other travel websites and bookable elsewhere. Why was I able to book if the room wasn't available? No reply whatsoever.
I then talk to my fellow traveler and she insists she needs that kind of accommodation, so we manage to change our flights to the dates that appear to be available: no more March 25th but 27, no more 8 nights but 6 nights.
This time, I prefer to book with Booking as I know the customers service better and always have been happy with their assistance.
So again, I book the same room, different dates.
2 days later (today), a new email from Booking, saying Villa Touloulou has an overbooking and cannot accommodate us, so they offer a couple of alternative hotels. I am furious, write to the property asking if this is some kind of joke, and all they bother to reply is «we're sorry, the booking calendar synchronization doesn't work well». After I changed my flights in order to come at your place? After you're done this same thing 4 days ago with Expedia?
Well, long story short: my room is canceled, don't know what to do, the room is however available for booking, again, except at double the price.
Conclusion to be drawn by yourself.

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank Ad L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Villatouloulouanu, Manager at Villa Touloulou, responded to this reviewResponded 17 May 2019


We apologize for the late response in regards to your review. We wanted to wait and ensure that all financial remittances towards you were complete. We appreciate your enthusiasm in wanting to stay with us here at Villa Touloulou. However, I would like to shed some truth on this issue. You first booked via Expedia, the booking was rejected, we informed you that the room was not available. We were unfortunately experiencing issues with our service provider that links our availability throughout all booking sites. you then proceeded to book the same room through booking.com even after letting you know that the room was unavailable. We had informed booking.com all of the issue of your booking immediately upon receiving it. Booking.com then did not handle the issue until a few days later. Booking.com gave us two options, the first being to honor your reservation (which we unfortunately could not due to lack of availability) , or allow you to make another booking at a different property, and Villa touloulou with then pay for any additional cost for staying at this new. property. Since we couldn't host you we had to opt for the second option and the difference for your stay at the new chosen property was paid.

It would not be logical to purposely have your booking canceled, just so that we can pay the additional cost for you to stay at a more expensive property. We here at Villa Touloulou pride ourselves in ensuring the fairest price possible for our luxurious suites. We would under no circumstance cancel a booking, only to put the room back on the market at double the price. Furthermore any actions like that would result in Booking sites banning us and we have a track record of very competitive pricing for the English harbor area.

Again we are sorry that you were not able to stay with us. We hope that you however enjoyed your time in Antigua

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 6 May 2018 via mobile

We stayed at the villa for 7 nights in April - what a beautiful place! We were in the penthouse, Red Passion and I am still amazed at the size of the apartment for the price we paid! The decor was lovely and really tastefully done and we really liked all the little touches like the mosaic table and lizard lamp covers. I absolutely loved sitting on the outdoor terrace looking at the view and watching all the little birds flying around, we even had our own pets for the week - 2 little birds making a nest - unfortunately over the outdoor kitchen! Probably not the best choice of location!! Calvin and Christophe were very helpful abd left a mobile phone for us to use in case we had any queries or issues, they even let us have a late checkout for no extra cost which was great. The only thing missing is a pool, even a little plunge pool would make it a perfect place to stay. One thing to be aware of is it is about 20 min walk to town and then another 10-15 mins to the beach so I would recommend hiring a car otherwise you may end up getting a bit hot and bothered doing that walk a few times a day!

Date of stay: April 2018
Trip type: Travelled as a couple
3  Thank LauraW11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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