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36 - 41 of 2,964 reviews
Reviewed 18 January 2023

Had a day spa with treatment with a friend a couple of weeks ago, this was my second time there and I am unsure why i even went back? The first time i went with my husband, they didn't have enough sleepers and he found himself barefoot at the bar/restaurant for the afternoon tea.
A few years later and I come back, this time with a friend. When we booked online, we asked to swap the 55min long facial for a 55min body massage, they managed to demand extra £30 each, hell knows why... Then come the day of the treatment and they took no account of our request or the extra payment we had made and went straight for the facial. I managed to catch it and get a refund for my friend but their team is a mess. They all have a very high opinion of their business, yet no customer service skill at all. I work too hard for my money for this, never again.
A positive mention to the beauty therapist who was lovely, the only highlight of the day

Date of stay: January 2023
Trip type: Travelled with friends
Thank forgot1601
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 January 2023

Amazing Hotel & Spa Davina was very professional and made me fill in the moon with an extraordinary massage. 5 star food was excellent service was great breakfast was good and all staff were excellent. Thank you to all

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nuno B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 January 2023

Had a fantastic break at this hotel. Food, drink and service from Raj and Jack was brilliant and helpful for our evening meal. Lovely and welcoming atmosphere from all the staff.

The spa facilities were excellent offer a wide range of treatments.

Date of stay: January 2023
Trip type: Travelled with friends
Thank 632sheenaj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 January 2023 via mobile

We stayed here for two nights as a short break after Christmas and new year, The hotel was amazing, our room was Beautiful and extremely comfortable.we ate in the restaurant on the first night and the meal was absolutely delicious, the staff we very attentive. We both enjoyed the spar as it was well equipped and the staff were extremely friendly and helpful.I had a facial that was done by a lovely lady called Emma, she was wonderful and really made me relax, she definitely knows what’s she is doing and I would definitely recommend her. I would definitely stay here again and I do highly recommend visiting here.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Faithdeno
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 January 2023 via mobile

Stayed here with my wife for a two night midweek getaway.

We booked the best suite the hotel could offer in the tower and it really was disappointing with the decor.

We found net curtains which were ripped, marks all over the walls and stains on the carpet, curtains and net curtains.

Most important is that the noise from the bar downstairs was going on till at least midnight every night we stayed and this was mid week so that wasn’t ideal.

However the food, staff and spa were excellent and we want to thank them for everything they did to help settle us.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank TimWoods84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dilip Damodaran, General Manager at Macdonald Berystede Hotel & Spa, responded to this reviewResponded 12 January 2023

Dear TimWoods84,

Thank you for your review and I sorry to hear of your experience with the room. I will review your comments with my Head Housekeeper and take appropriate actions to rectify. I can assure you we take all feedback very seriously and action will be taken to ensure that improvements are made. I am pleased to read of your positive experience with my colleagues and I will share your comments with them. We hope to welcome you back to the hotel soon.

Best Regards,
Dilip

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