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“perfect resort for a large group and a wedding!”

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Grand Bahia Principe El Portillo
Ranked #2 of 35 Hotels in Las Terrenas
Certificate of Excellence
Reviewed 4 weeks ago

There were approx. 65 of us in the group for a wedding. The service here is second to none! amazing staff! We were all placed in the same building, great to connect with our friends/family. Most had upgraded to the jr superior suite - well worth it! rooms were beautiful, large bathrooms, big balconies, comfy beds.. the only complaint about the rooms - was the key/card had to be changed a few times because of a bad battery in the door lock. rectified the first night.. no problems after that. the resort is very clean and well kept - considering they just battled 2 hurricanes - we were really impressed. the beach is long and very pretty. the vendors on the beach don't hassle you too much, and all sell very nice articles - at good prices. massages are only $30 an hour! highly recommend them.. the food... where to start.. it was amazing! we didn't try all of the a la cartes, but the buffet was fantastic on it's own - you don't really need to go elsewhere. but try the Brazilian.. wow! that was the venue for the wedding dinner, and it was superb. cannot say enough good things about this resort, definitely worth the money! (even the trip through the mountains from the airport was great :) )

Room Tip: upgrade to jr suite superior...
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
6  Thank canadianronni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online R, Online Reputation at Grand Bahia Principe El Portillo, responded to this reviewResponded 4 weeks ago

Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Regards,

Braulio Vasquez
Grand Bahia Pirncipe El Portillo

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17 - 21 of 6,151 reviews

Reviewed 4 weeks ago via mobile

Stayed at this hotel as a last minute deal due to hurricane in Cuba we changed to Dominican and this hotel but we were not disappointed. The hotel is very well maintained the grounds are beautiful and everywhere is spotlessly clean. The staff work so hard to maintain this hotel to such a high standard but they are also very courteous and oh so friendly.

The food is to a very high standard with all the A la carte restaurants having fabulous food and the buffet restaurant having a varied menu with something to suit everyone.

If we were to give any criticism it would be the seating at the Bahia Principe village it is very basic and with it being outdoor when it rains the seats and tables are soaking and no one dries them. There is also the issue of plastic glasses which are not ideal at all when the entertainment is on. These two issues prevented us from going to the shows the second week.

Overall a great hotel, beautifully maintained with very attentive and friendly staff

Stayed: October 2017, travelled as a couple
2  Thank Ellie1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online R, Online Reputation at Grand Bahia Principe El Portillo, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo

We are really glad that you have enjoyed your stay with us, specially our services.

We work every day to satisfy our guest needs and to make their stay a memorable holiday and we are really happy to see that we did it with you.

Please do not hesitate to contact us info.elportillo@bahia-principe.com for your next visit to Gran Bahía Príncipe El Portillo.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana

Kindest regards and thanks again,

Braulio Vasquez
Grand Bahia Pirncipe El Portillo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We spent one week as a couple at El Portillo and would gladly go back again! The resort was clean with lovely gardens and a beautiful long beach for walking. We had a room located near the entrance block 18, it really wasn't a very long walk to go to the beach. Buffet food was very good and varied from day to day, a la carte restaurants had terrific customer service and delicious meals! Pools were cleaned daily and in good condition. Drinks in both lobby and beach bar were great with Jorge as super bartenders and always smiling. The animation staff we did not used them but was friendley.Beach was clear 3 days :-( but the view from far was beautiful! i will be back. Thank you!

Room Tip: loved Block 18 very quiet and not to far from everything
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Josee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online R, Online Reputation at Grand Bahia Principe El Portillo, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you so much for taking your time to write this nice review about our hotel!

We are really happy that you have enjoy your holiday in El Portillo and at Grand Bahia Principe El Portillo.

We are really glad to see that you have enjoyed every minute with us, we work hard to succeed our guest needs and we are so happy to see that we did it with you and you have a memorable holiday with us.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Regards,

Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts.

Braulio Vasquez
Grand Bahia Principe El Portillo



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

We spent one week as a couple at El Portillo and would gladly go back again! The resort was clean with lovely gardens and a beautiful long beach for walking. We had a junior suite located near the quiet relax pool further from the beach, but it really wasn't a very long walk. Buffet food was good and varied from day to day, ala carte restaurants had terrific customer service and delicious meals! Pools were cleaned daily and in good condition. Drinks in both lobby and beach bar were great with Martina and Robert as super bartenders. The animation staff made our trip with activites from volleyball to horse shoes, bacci ball to dancing and aerobics. Thank you to David, Daniel, Joel, Cecerina and Emely for being so much fun! Snorkelling for colourful fish was a close as the beach, and the view was beautiful! We will be back. Thank you!

Room Tip: Junior suites are larger and more modern, smaller rooms closer to beach
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  • Stayed: September 2017, travelled as a couple
    • Service
7  Thank BowmanvilleOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online R, Online Reputation at Grand Bahia Principe El Portillo, responded to this reviewResponded 4 weeks ago

Dear guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Bahia Principe Hotels & Resorts, your best hotel in Samana.

Regard,

Braulio Vasquez.
Grand Bahia Principe El Portillo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

This was our 3rd visit to El Portillo having liked it so much on our two previous occasions. We were not disappointed this time despite hurricane IRMA's best efforts to spoil the holiday. We were due to be on the outer edges of the hurricane so we were all evacuated in coaches to the Bahia Principe complex in Punta Cana for safety. This was a huge site comprising of 5 hotels. We stayed there for 5 days before being bused back to El Portillo after the hurricane had past by. The complex at Punta Cana was fine but far too big for us with need to catch trolley buses to reach the beach the reception area and dining rooms we were very well taken care of safety being their priority. On returning to El Portillo we were given a tremendous welcome by all the staff. After that we continued our holiday as normal. The staff must have worked so hard everything was pristine after the clean up. As usual the food in the main buffet was excellent with plenty of choice and themed nights to suit all tastes. The staff were fantastic as usual very friendly, helpful and accommodating. We love it there and have already booked for next year. The village of Las Terranas is well worth a visit with lots of lovely bars. Taxis wait just outside the front gate for the price of $10 eachway.

Room Tip: All the rooms are very peaceful
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  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank kathleen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Online R, Online Reputation at Grand Bahia Principe El Portillo, responded to this reviewResponded 4 weeks ago

Dear Guest,

First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer.

We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com.

Bahia Principe Hotels & Resorts, your best hotel in Samana.

Regards,

Braulio Vasquez
Grand Bahia Principe El Portillo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Phone Number:
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
Price Range: $179 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
Official Description (provided by the hotel):
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (24h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort

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