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Reviewed 4 March 2018 via mobile

I do alot of reviews for las terrenas on trip advisor have been to las terrenas twice for a total for 4 weeks. My in laws have been travelling to the area for 6 years. We have been to many of the hotels checking rates and what they have to offer. This hotel put us in a situation were we had to walk away and stay somewhere else. They put us in a room which i believe was less the cost of the room in which we thought we were staying in. They did offer us to switch into the room we wanted in the first place(which we looked at the year prior) at first after 6 nights of staying in the room we didnt want and when we said no beuno they change it to the next day but didnt want to refund us for the time stayed in a smaller room that i believe cost less. It was a terrible start to the vacation and we walked away and stayed somewhere else. Some of the rooms they offer are beautiful and the side of the beach they are on is quieter and nice. But as for cost and costomer service i found that they were terrible and i believe they have lost touch with the reality that the costomer is right. I feel that there arrogance and the manner in which they did business with us made them feel like they had the upper hand and it was you do it our way or lose the money which we had invested in our vacation which we did. Ultimately it is your decision wether you choose to stay here or not and i had to learn the hardway. All i can say in the end is i know there are alot of better deals in las terrenas for people that are staying long term and i hope you dont make the same mistake my family and i did.

Date of stay: February 2018
Trip type: Travelled with family
1  Thank RichardCresswell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Responsabile reception at Hotel Residence Marilar, responded to this reviewResponded 14 March 2018

Good morning Mr. Richard,
we are sorry about your feedback, we think it is too much hard, more than it was necessary.
As you admit, our apartments are beautiful and we supposed that two different solutions we had, could satisfy you.
We had no chances to give you the apartment required because it was already rent.
We are satisfied from 105 positive feedbacks from clients who stayed at our residence, meanwhile the 2 negatives are from someone who did not stayed with us.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2017

I spent 1 night in this place with my girlfriend and it was definitely more than we expected. Upon arrival we were welcomed by a very kind and helpful staff (Ines and Reynaldo) , who helped us with our luggage and showed us our room. The bed was king sized and very comfortable and the ac units were working just fine, very important for a good night sleep. The kitchen had all the basic appliances we needed to cook ourselves breakfast and dinner. The only negative thing i can recall is that they don't take AMEX Card as a payment method.

About the location:
All the apartments at this hotel have a balcony facing the incredible Las Ballenas Beach, which is just a few steps away, just across the street.
The fishermen's town is 15 min walking distance, yet we decided to go driving and park on the premises. In this part of town you can find excellent nightlife and food, for very reasonable prices.

What exceded my expectations:
The hotel offers beach towels and beach lounge chairs upon request (both at no extra cost).
They offer a complimentary bottle of water.
We had access to the pool and the beach through the apartment's terrace (1st floor)

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank marcosberges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Director de Recepción at Hotel Residence Marilar, responded to this reviewResponded 22 December 2017

Hello Mr. Berges,

thank you very much for giving us this nice review, we are glad to know that you and your girlfriend enjoyed to stay at Residencial Marilar.
For us, has been a pleasure to have you as our guests and we are all looking forward to welcome you back again in Las Terrenas soon.

Greetings from Marilar Staff

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Reviewed 13 July 2017

My family and I really enjoyed our stay at Marilar. The condos are clean and well-maintained, and the staff are very friendly and helpful. The location is ideal - quiet beach area but walkable to the center of town. The only reason I didn't give the rating 5 stars is because the elevator on site was broken, and we were staying on the 3rd floor. The walk upstairs was worth it for the beautiful ocean view and incredible sunsets. I would definitely return to this hotel in the future.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 873kristink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Director de Recepción at Hotel Residence Marilar, responded to this reviewResponded 14 July 2017

Dear Kristin,

Thank you so much for the nice review! Also for our hotel it has been a pleasant experience to have you and your family here with us!

We hope to see you again,

Greetings from all Marilar Staff

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Reviewed 15 May 2017 via mobile

Spent a weekend with my husband, sister and parents. The staff was helpful and very polite. Everything was clean, comfortable and spacious. Had xtra pillows and blankets. Wonderful location. Beach front and nice pool. Will be coming back with the entire family.

Date of stay: May 2017
Trip type: Travelled with family
1  Thank TinitaDiaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Residence M, Director de Recepción at Hotel Residence Marilar, responded to this reviewResponded 16 May 2017

Hello Mrs Diaz,

Thank you for choosing our hotel, and for taking the time to write a review! We are glad to hear that you enjoyed your accommodations. We are thrilled that we were able to exceed your expectations. If you’re traveling to our area, don’t hesitate to contact us.

A greeting from all Marilar staff

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Reviewed 4 January 2017

Luigi, Luca, Agostina and Giorgio were the nicest, friendliest and most accommodating hosts. Hotel Marilar was built by father and son who shipped beautiful Italian stone to create stylish living spaces and floors that are also very nice for bare feet. We stayed in 3 apartments during our time at Marilar and each was as lovely and spacious as the other. Our hosts were always smiling, personable and helpful. The hotel is in front of the beach, which means you can sleep to the sound of the surf from your balcony or in your air conditioned room. Great kitchens with all we needed to cook meals, and elegant stone tiled bathrooms. I always felt safe and slept like a baby each night. I cannot praise this hotel and the people enough, and I thank them for accommodating our very last minute reservation.

Room tip: Best views are from upper floors, but most spacious terraces are at ground floor
Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank delta295
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luca Ravagnati, Vendite at Hotel Residence Marilar, responded to this reviewResponded 9 January 2023

Good morning,
thank you for your good evaluation and nice words, it means a lot.
We are glad you enjoyed your stay and we invite you to come back.

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