Here we go....
group booking for Onyx - a nice group dinner before heading across the road to watch a show. We were first served by a super friendly young guy to take our drinks order. After 20 mins we asked another server where our drinks were as our friendly young guy vanished and our two drinks didn’t show. She’s said they were coming. 35 mins later I walked up to the bar and spoke to a lovely young lady who said our drinks weren’t ordered, funny because I was told they were coming ...... and swiftly brought our drinks to the table. Food took around 40 mins which is normally fine when you’ve got a drink, meals were all fine. After a while our two drinks rocked up - we hadn’t ordered more. So kindly declined the drinks. 10 mins later another waiter approached the table with our original drinks order. At this point it was like a comedy. This is the most expensive restaurant in town, you’re paying a decent amount of money, you’d expect professional and prompt service. Once going to pay, our lovely swift acting server said that there were three unpaid drinks on the bill still. I informed her we only received a drink each, these must have been the additional drinks brought to our table un-ordered And lost in translation. The woman who didnt check up on our order, wasn’t apart of the conversation snapped back at me.
To be honest it wasn’t worth the discussion- I was truely over the “Onyx experience”. We sat in a ridiculously hot corner in the restaurant in pleather chairs. Our drinks took 35 mins and the snappy server honestly ruined the meal for all 6 people. Thankfully our drinks saviour was absolutely lovely and kind and was a delight!
We laughed about the terrible experience and agreed we wouldn’t be going back any time soon.
Please Onyx, I get mistakes happen and things go wrong but terrible attitudes and not following up makes a business look silly. It takes two seconds to ask if the drinks are coming to other staff, and apologies take two seconds.
Long rant over.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.