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“Bad customer service”

Grand Diamond Restaurant
Ranked #113 of 264 Restaurants in Dandenong
Cuisines: Afghani
Restaurant details
Reviewed 25 November 2017 via mobile

We went there last night with our friends. Food was ok but customer service is so low that our family decided not to go again. Staff need to be trained how to talk to the customer. Lady from reception keep requesting us it's time to leave while we finishing our meal. They were also asking us how many drinks in very rude way while paying our bills. Our guests came from Singapore and were really disappointed from their attitude. I think no body deserve this ......so rude.

Thank Shumail M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 9 reviews

Reviewed 1 June 2017 via mobile

Spent $50 for the food but had to leave without eating due to rude behaviour from the staff and the manager.

Thank Shuridha I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2017

Lunch with friends, not too busy when I arrived but filled up with local Afghans quickly (not a bad sign!).
As cheap as chips, entrée and main for the princely sum of $16, and the food was fantastic. Pakora and lamb biryani, simply magnificent.

Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2016 via mobile

Great food service price and quantity of food. Loved it. Owner is very attentive and explains what's in the dishes. Thanks

Thank TheSaits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2016 via mobile

I've been to this place a few times and food is always very tasty. They bake their own bread and it is often still warm when being served, meat is marinated from a night before and it's delicious. Salads are bad though - not fresh at all. I wonder if they resycle them. They do not serve alcohol, but soft drinks are available in the fridge.

Service is poor. Staff are lacking enthusiasm and confidence and are very slow.

The atmosphere is a bit boring. It would be great if they could have some afghan music, but they only have a tv on the wall that constantly shows news.

You can tell that the owners put alot of effort in the interior design of the place, and I guess it looks like a nice afghany redtaurant, but there is way too much light everywhere. It kills the mood and makes you feel like you're dining in a school canteen.

One of the big pluses is that they have a lift for the wheelchair, so disabled people can also access the area up the stairs.

One of the minuses is that they prefer cash and don't like to give you a receipt. I wonder why?

So, in short: great food and here it ends.

Thank Nadya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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