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All reviews the great ocean road swimming pool centre of town room was clean the main street king bed shopping strip two bedroom apartment central location good size ground floor guest laundry night stay across the road close to shops continental breakfast few minutes walk
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Reviewed 31 March 2021 via mobile

I loved our stay in Apollo bay, and felt we made a particularly great choice staying at the best western! What a stylish and fresh motel! The rooms were super clean and extremely covid safe. The rooms my colleagues and i stayed in felt freshly renovated. With really comfortable beds, great bedding. The rooms we stayed in Had great kitchenettes and bathrooms and were extremely spacious. (I was in rm 18) a very modern stylish motel! With friendly staff and super super clean! highly reccomend!

Date of stay: March 2021
Trip type: Travelled on business
Thank pettachua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn Ritchie, Owner at Best Western Apollo Bay Motel and Apartments, responded to this reviewResponded 4 April 2021

Hello pettachua,
Thank you for the wonderful feedback regarding our recently renovated property and the care we are taking to make our guests feel COVID safe with our Best Western #WeCareClean protocols. So glad you enjoyed your stay!
Warm Regards
Robyn (owner / operator)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

Very well maintained hotel. Clean rooms and very friendly staff. Very spacious rooms and comfortable beds

Couldn’t Imagine having any issues with staff
Very flexible with bookings and definitely made the working trip away from home very enjoyable

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with Best Western
Thank jarrydwilson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn Ritchie, Owner at Best Western Apollo Bay Motel and Apartments, responded to this reviewResponded 10 March 2021

Hi Jarrydwilson1,
Our team appreciates the great feedback. Thank you for the 5/5 score. We look forward to welcoming you next time.
Kind regards
Robyn (owner / operator)
Best Western Apollo Bay Motel and Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021

We had a great stay at the Best Western in Apollo Bay as it was in such a central location that we were able to walk to the beach for a swim as well as cafes for food. The room was clean and had everything we needed for our stay.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank hkcronje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn Ritchie, Owner at Best Western Apollo Bay Motel and Apartments, responded to this reviewResponded 30 January 2021

Hello hkcronje,

Thank you for staying with us. Our team at Best Western Apollo Bay really appreciates the wonderful feedback and 5/5 score.

Our convenient location means you can park your car on arrival, and walk to the beach, cafes and shops without needing to drive anywhere! Of course, if you want to venture further to nearby Marriners Lookout or Maits Rest for a beautiful rainforest walk, that is always an option!

We look forward to seeing you next time.

Kind regards
Robyn (owner / operator)

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Reviewed 17 January 2021

My family of 4 stayed in a family room / apartment. It could not have been better - quality bedding and linen, black out and modern curtains, large screen TV, spacious modern bathroom, COVID planning obvious, off the main road so very quiet yet right in the heart of town to walk to cafes including two organic / raw food cafes. Staff friendly and helpful.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn Ritchie, Owner at Best Western Apollo Bay Motel and Apartments, responded to this reviewResponded 20 January 2021

Hello Karen B,
Thank you for the great feedback about our renovations, including the new black out curtains, large TV and updated bathrooms. We are following the Best Western WeCareClean protocal which has been enhanced to capture COVID compliance and local Government advice. A few potentially high touch items have been removed from rooms, but are still available by asking one of our staff, or at reception.
We hope to see you again soon.
Kind regards
Robyn (owner / operator)

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Reviewed 13 January 2021

I booked on 10th Jan for what i thought was that same night, as i was already in Apollo Bay and wanted to stay the night. It turned out that i booked for the complete wrong month so i drove my 4hr trip home and cancelled the booking the next morning. be same dates for the wrong month. Go on any website and it states that it is free cancellation. They refused to refund my $269, even after i explained my mistake

Date of stay: January 2021
Trip type: Travelled with family
Thank 122jaredf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robyn Ritchie, Owner at Best Western Apollo Bay Motel and Apartments, responded to this reviewResponded 14 January 2021

Hello 122jaredf,
It is disappointing when bookings are made on on-line travel agent websites, such as Wotif and errors are made. This can usually be avoided by calling direct and speaking with us to book. There are often better rates available and clarification of the terms and conditions of the booking, which are often not readily visible on booking sites, for example, if a booking is actually non-refundable.
Kind regards
Robyn (owner / operator)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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