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“Should not have been trading during works”
Review of North Pier Hotel

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North Pier Hotel
Ranked #10 of 11 Hotels in Cowes
Reviewed 26 March 2017 via mobile

The hotel was a building site during our stay in Feb 2017.
This works involved daily felling/ trimming trees with chain saws, painting every thing that didn't move!
Result, noisy and smelly environment, preventing use pool, patio of our room for two mornings when the floor was painted. Each day we had to leave to get some peace and quiet. (The purpose of our hotel stay was to enjoy hotel pool side to relax)
On 22/2/17 the toilets blocked, on 22/23rd hotel external paint was being jet washed, on morning of 24/2/17 there was no running cold water, night of 25/2/17 water was running from above dripping all night into our bathroom.
In my view this hotel should have been closed for the well overdue refurbishment not have guests staying in effect a construction site.
A real shame as location was perfect.

Stayed: February 2017, travelled as a couple
2  Thank GlynnWells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 35 of 35 reviews

Reviewed 14 March 2017

We stayed here for World Superbikes and although it appears that they are beginning to make some changes to the place we found it quite ok for the money.
The service was good and the room facilities were ok.
My only issue was that the parking is very tight due to it being multi story I guess but when we were there they had cut down trees with my guess that they intend to extend the car park.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2017 via mobile

The new owners seem to be doing a great job of upgrading this place. We have s newly refurbished room with a view of by water which is lovely, although it is a little like a building site. Fantastic location, across from the front beach and around the corner from restaurants and shops. I was a little worried about the reviews before coming, but it really is fine.

Stayed: March 2017, travelled with family
Thank travellinglady73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2017

We stayed last week for 5 days. A lot of maintenance going on new owners, painting outside, garden area being done which badly needed doing. Room the same as our last stay, bigger TV this time on the wall in front of main bed, last time old box style TV. Shower takes about 5 mins for hot water to come through, terrible shower head, not fitted properly as at the join above the shower head I was getting a spray of water in my face which I couldn't stop. The housekeeping was our biggest problem, first day it got to 2pm & nothing so went & asked one of the housekeepers will our room be getting serviced today? She said your not on our list? I said well we are here for 5 days? So she came & did our room. That was the only day we had it done, the rest of the week we had to ask for clean towels which they gave us but didn't even change our sheets in 5 days of staying there, we did our own rubbish, put it in a bin outside on the balcony which by the end of our stay was so full we couldnt put anymore in it. Also our last stay had a little table we could use outside on the balcony to put my coffee cup on while enjoying the view, this time nothing, I asked & they said we don't have any, so I improvised & put the heater out on the balcony & used that. Look really the best part of this hotel is location, location. Hopefully if we come back again things have improved with the new owners.

Room Tip: Top floor about the middle.
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  • Stayed: March 2017, travelled as a couple
    • Value
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1  Thank WendyH28-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile
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Stayed: September 2017, travelled with friends
Thank Maria Silvia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about North Pier Hotel

Address: 5 The Esplanade, Cowes, Phillip Island, Victoria 3922, Australia (Formerly The Continental Hotel Phillip Island)
Region: Australia > Victoria > Phillip Island > Cowes
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Cowes
Price Range: $62 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — North Pier Hotel 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Continental Hotel Cowes
North Pier Hotel Phillip Island/Cowes

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