Hotel has a picturesque setting, cosy atmosphere, wonderful staff all around, and a great location where you can access lifts quite easily. This was our second time around and it was quite wonderful until one of our friends had an unfortunate misunderstanding with the management.
And instead of trying to defuse the quite trivial situation, one of the owners chose to escalate even further, which caused our friend to cut their vacation short and leave the hotel with their child.
I would have expected any hotels’ management to approach such a situation with more empathy to make guests feel welcome, especially from owners of a hotel who have created such a beautiful setting. It was an unfortunate sad ending to our vacation.
- Official Description (provided by the hotel):
- Experience the extraordinary. Savour the exceptional. On the Arlberg. Located in the car- and traffic- free village of Oberlech, or traditional hotel and Spa Chalet offers a singular ambience. Enjoy the most beautiful ski area of Austria in the snow paradise of Lech/Oberlech. Your holiday formula could not be simpler: skiing + fine dining + relaxing in the spa = Hotel Bergkristall Here we make you feel at home, so your ski vacation begins right outside your font door. Renate and Jakob Wrann, your hosts ... more less
- Reservation Options:
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