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Reviews (310)
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All reviewsnice roomindustrial areanice hoteloutdoor poolmain stationtrain stationten minutesclosed windowsevening buffetshopping centrehot foodfew minutes walkquality of foodfree wificlean roomscomfortable bedfrankfurt
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6 - 11 of 310 reviews
Reviewed 3 November 2017

This is your run of the mill, adequate business hotel. nothing exciting about it of course. Check-in was efficient, the room was clean and has everything you need, breakfast was good, check-out efficient and friendly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 6 November 2017

Dear James H,

thank you very much for your comments regarding your stay in our Mercure Hotel.
Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We will be very glad to welcome you again in our Mercure Hotel.

Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

To join the Fair of Frankfurt, very convenient, very short - Hotel is very well situated. Room was very quite, doppel door inside. The staff was very collaborative and professional. Breakfast perfect.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank manilao2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 1 November 2017

Dear Manilao2017,

thank you so much for your great review.
It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Been here two times in different rooms.

So the restaurant and the quality of the food is one of the best I experienced in a business hotel. Great taste and not just the standard dishes.
Service is good.
The rooms are not matching that level showing some wear especially in the bathrooms. The rooms definitely need some trim.
WLAN is free but so awfully slow that everything beyond emails is hardly working.

Stayed: October 2017, travelled on business
Thank allenamensindweg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 27 October 2017

Dear Allenamensindweg,

thank you very much for your comments regarding your stay in our Mercure Hotel.
We are very much appreciate your comments regarding the food and service in our Restaurant Big Ebbel.
Your opinion is very important to us.
Regarding the bathroom, we have good news! Next week we start with the renovation of the bathrooms.
Thank you again for sharing your experience with us.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

The pool area is really good and it is nice to find a hotel with an outdoor pool when you are travelling with children in the summer time! The hotel is situated on the outskirts of the town and is easy to find. Rooms are nice, good amenities, really good breakfast. But as a customer you could definitely use more signs eg. with information about breakfast, discounts for children, which days do they offer an evening buffet, the terms of parking etc.

Stayed: July 2017, travelled with family
Thank DanishTurkishFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 23 October 2017

Dear DanishTurkishFamily,

thank you so much for your comments regarding your stay in our Mercure Hotel.
It is always a pleasure to receive positive feedback.
Your opinion is very important to us!
Thank you also for your comments regarding the service at the reception. We will share your feedback with the responsible team.
We will be very glad to welcome you again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

The hotel was booked as part of a holiday cruise on the Danube.
We found the hotel to be very comfortable and they were very accommodating in supplying a packed breakfast for our coach party as we had to leave very early before breakfast was available in the restaurant.
Being set in an industrial area there are very few amenities close by but a short walk away there is a shopping centre which sold hot food and many other items should you chose not to eat in the hotel.
The only complaint we had was the rooms on the 2nd floor did not have any complimentary tea or coffee making facilities whereas some of our party who had rooms on the 3rd floor did. Do not know why as we all travelled on the same package,we thought that to be a bit mean spirited by such a prestigious hotel chain
.

Room Tip: ask for a room with tea and coffee making equipment
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peterperfik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 5 October 2017

Dear Peterperfik,
thank you so much for your comments regarding your stay in our Mercure Hotel.
It is always a pleasure to receive positive feedback.
Your feedback is very important for us and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We will share your feedback regarding the Tee & Cofee facilities with our Housekeeping Manager. It is very surprising that there wasn't any tea and coffee facilities in your room.
Thank you again for sharing your experience with us.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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