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Reviews (312)
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All reviewsnice roomgreat hoteloutdoor poolindustrial areamin walkclosed windowsevening buffetshopping centrehot foodquality of foodfree parkingclean roomscomfortable bedfrankfurtoutskirtsbusinesstrain
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Reviewed 27 November 2017

From summer till now I sporadically stayed in this hotel. The hotel is located close to some heavily frequented streets and it is hard to relax from a stressful day there. This gets even worse because the air con doesn't work properly. During my last stay I spent two nights in a totally overheated room, second floor with only little posibility to open a window without beening disturbed.
Something not specific to this hotel but to Mercure in general is the very poor quality of the breakfast! Industrialized food, nothing fresh, nothing tasty, nothing local. Very, very poor!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 53,000,987,654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 29 November 2017

Dear Guest,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

This is your run of the mill, adequate business hotel. nothing exciting about it of course. Check-in was efficient, the room was clean and has everything you need, breakfast was good, check-out efficient and friendly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 6 November 2017

Dear James H,

thank you very much for your comments regarding your stay in our Mercure Hotel.
Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We will be very glad to welcome you again in our Mercure Hotel.

Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

To join the Fair of Frankfurt, very convenient, very short - Hotel is very well situated. Room was very quite, doppel door inside. The staff was very collaborative and professional. Breakfast perfect.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank manilao2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 1 November 2017

Dear Manilao2017,

thank you so much for your great review.
It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

Been here two times in different rooms.

So the restaurant and the quality of the food is one of the best I experienced in a business hotel. Great taste and not just the standard dishes.
Service is good.
The rooms are not matching that level showing some wear especially in the bathrooms. The rooms definitely need some trim.
WLAN is free but so awfully slow that everything beyond emails is hardly working.

Stayed: October 2017, travelled on business
Thank allenamensindweg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 27 October 2017

Dear Allenamensindweg,

thank you very much for your comments regarding your stay in our Mercure Hotel.
We are very much appreciate your comments regarding the food and service in our Restaurant Big Ebbel.
Your opinion is very important to us.
Regarding the bathroom, we have good news! Next week we start with the renovation of the bathrooms.
Thank you again for sharing your experience with us.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

The pool area is really good and it is nice to find a hotel with an outdoor pool when you are travelling with children in the summer time! The hotel is situated on the outskirts of the town and is easy to find. Rooms are nice, good amenities, really good breakfast. But as a customer you could definitely use more signs eg. with information about breakfast, discounts for children, which days do they offer an evening buffet, the terms of parking etc.

Stayed: July 2017, travelled with family
Thank DanishTurkishFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 23 October 2017

Dear DanishTurkishFamily,

thank you so much for your comments regarding your stay in our Mercure Hotel.
It is always a pleasure to receive positive feedback.
Your opinion is very important to us!
Thank you also for your comments regarding the service at the reception. We will share your feedback with the responsible team.
We will be very glad to welcome you again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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