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All reviews nice room nice hotel outdoor pool industrial area min walk closed windows evening buffet shopping centre hot food quality of food free parking clean rooms comfortable bed frankfurt outskirts business train
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Reviewed 13 December 2017 via mobile

Stayed in this hotel for a week on business conference. Rooms are nice and new. Bathrooms are very outdated and unusable. From the first view someone would think its a high class place, but for example the food is terrible. Every breakfast was the same, no inovation, no new meals, just regular salame and cheese like in a 2 star motel.

The staff is very well trained and is very efficient but also very could and senseles.

The cleaning staff is very hard working and efficient and they make you feel like home, thumbs up!

Only positive thing is the view from the window...Frankfurt skyline. In conclusion: no value for your money...would not recommend.

Stayed: December 2017, travelled on business
Thank Mato M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 21 December 2017

Dear Mato M,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

Free wifi was not working properly. During business trips good wifi is key for me otherwise I am unable to work. In general the free wifi option should be sufficient when working on mails. this was unfortunately not the case. Otherwise ok hotel. Rooms seemed to be renovated/refreshed.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank dominikk568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 4 December 2017

Dear Dominikk568,

thank you very much for your comments regarding your stay in our Mercure Hotel.
Your opinion is very important to us and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We apologize for the inconvenience you had to suffer regarding the WiFi. We will share your comment with our Parter M3Connect to find a solution.
Thank you again for sharing your experience with us.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

From summer till now I sporadically stayed in this hotel. The hotel is located close to some heavily frequented streets and it is hard to relax from a stressful day there. This gets even worse because the air con doesn't work properly. During my last stay I spent two nights in a totally overheated room, second floor with only little posibility to open a window without beening disturbed.
Something not specific to this hotel but to Mercure in general is the very poor quality of the breakfast! Industrialized food, nothing fresh, nothing tasty, nothing local. Very, very poor!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 53,000,987,654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 29 November 2017

Dear Guest,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Your Mercure Hotel Frankfurt Eschborn Ost

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2017

This is your run of the mill, adequate business hotel. nothing exciting about it of course. Check-in was efficient, the room was clean and has everything you need, breakfast was good, check-out efficient and friendly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 6 November 2017

Dear James H,

thank you very much for your comments regarding your stay in our Mercure Hotel.
Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We will be very glad to welcome you again in our Mercure Hotel.

Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

To join the Fair of Frankfurt, very convenient, very short - Hotel is very well situated. Room was very quite, doppel door inside. The staff was very collaborative and professional. Breakfast perfect.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank manilao2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this reviewResponded 1 November 2017

Dear Manilao2017,

thank you so much for your great review.
It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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