After a five hour delay at Manchester Airport, thanks Monarch, my wife and two children, both under 10, arrived at the hotel at around 0430hrs. The porter was freindly enough and showed us to the family room we had booked, number 10, we finally got to bed around 0515hrs. We were then awoken at 0700hrs by the sound of people scraping chairs across the ceiling of our apartment. We later discovered that the patio area of the breakfast restaraunt was on our ceiling and from 0700-1000 every day, this was the relaxing sound we could expect. Later that evening, we met up with a bunch of friends as we were in Napa to attend a wedding the next day. When we got back to the apartment at 2300hrs the disco was still in full swing. Fine, but the disco area was the same space utilised for breakfast. As the disco carried on until 2330-0000hrs, this left me and my family with a relaxing 7 hour period for sleeping, really, if I had wanted these hours of "relaxation", I would have stayed at home and gone to work!!
We asked to be moved the next morning and were informed that we would be upgraded to a larger more comfortable room and as we were attending the wedding, that houskeeping would move our cases for us, for which I left a 10 euro tip as a way of thanks. On returning to the hotel after the wedding, we were given the keys to our new room, 219. This turned out to be a standard 2 person room with two camp beds shoe-horned next to the bed! It was, however as far away from the breakfast/disco area as possible and as we were out of the room for most of the day, were happy enough to tolerate the lack of space as this room was half the size of the family room we had paid for.
On the day of our departure, our flight was at 2325hrs and so we enquired about late check outs. We were told that it was 30 euros until 1500hrs, and 50 euros until 1700 hrs!!! By anyones standards this would seem a wee bit of a urine extraction. When we reminded them that we had not been accommodated in the room we required and could we stay until 1700hrs for 30 euros, we were flatly refused as we had requested the move out of the family room that was as un-family freindly as they come!
The hotel was clean and tidy enough although breakfast was limited and repetative, the pool area and poolside cafe were both quiet and of a high standard and the Animation team were brilliant with the kids.
Overalll, I would wholly recommend the Hotel to couples but never to families with younger kids due to the above mentiond location of the family rooms.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA and HotelQuickly so you can book your Bella Napa Bay Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bella Napa Bay Ayia