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Reviews (491)
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6 - 11 of 491 reviews
Reviewed 6 October 2017

Do not go to this hotel unless you are deaf, it is noisy. The lifts are very old and have an outer door that you have to push open and when let go they bang so if you have a room near the lifts you are kept awake at night by latecomers. The walls between the rooms are very thin, you can hear people talking. On our first night we were kept awake by people next door talking loudly on the balcony until 2am. In the morning I asked to be moved to another room and the hotel staff were very good and moved us. The music downstairs in the bar in the evenings is far too loud so we had to take our drinks upstairs to the reception area. The whole hotel is in need of refurbishing. Now the good things, the food is good for a 3 star and varied and staff very good in fact staff throughout the hotel are good. The hotel is in a drab and run down area of Arenal where buildings and hotels are on top of another

Stayed: October 2017
Thank Bryan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enya B, Director de Relaciones con Clientes at Hotel Pinero Tal, responded to this reviewResponded 9 October 2017

Dear Bryan,

Above all, thank you for taking the time to write a review about your experience with us at Hotel Tal.

On the one hand, we apologize for the inconveniences you had with the noise during your stay and we are happy to know that our staff at the Reception could solved the problem by moving you to a different room.

On the other hand, we are glad that you enjoyed the food and staff from the hotel.

To conclude, thank you again for the comment and we hope you will give us another chance on your next visit to Mallorca.

With kind regards,
Enya Bosch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

Stayed here for 5 nights H/B, all for less than £600 per couple, flights and transfers included so to be honest I was not expecting to much for that but was very pleasantly surprised when got to hotel, the reception area was nice and the staff on reception were great, quite jovial and efficient, like wise were the bar staff and cleaners, always happy and polite, rooms are basic, but cleaned with new towels daily, if you want a fridge its 39 euro/week, that's a 1st for me to be honest?. If you choose to go A/I it seems the bar closes at 23-00 hrs. the entertainment is somewhat basic with bingo, DJ and Karaoke, the pool did not look to get used by many and that area of the hotel is over looked by some quite dowdy apartments. The Hotel is on the outskirts of Arenal, but quite near the main beach front, the hotel caters mainly for German tourists as it seems does Arenal. I would recommend you take a 20 euro 15 min taxi transfer rather than the 1 hr shuttle bus to and from the airport. As said I found the hotel, food and most the staff to be good, however one member of staff "Phillip" in the dinning room is without doubt one of the most obnoxious little men I have ever met in my life and certainly has issues with the way he speaks to people and no way should he ever be in a job that involves him working with people, the finishing touch with him after 2 nights of ill manners was when he sent a waitress to physically snatch a glass of wine from the table in front of me, after just i had left the dinning room with it to sit and relax in the reception area where others were drinking tea/coffee, she simply snatched the glass, poured it into a plastic one and stormed back to the dinning room with out so much of a word why, that's when i finally spoke to "Philip" as to why and to which he would not even discuss, simply walking away when asked a question, seems glasses are not allowed outside of the dinning room? which i fully understand around a pool area, but the pool is a floor away, you also only get plastic glasses in the bar at all times. No where could I see anything telling you this. Also when you are H/B even water has to be purchased with your evening meal, you cannot also just buy a glass of wine, having to purchase the bottle whilst A/I are able to just have a glass? some strange rules and just a real shame that this Hotel is blighted by the likes "Philip" who in one fell swoop can undo all the goodness that other members of staff portray. Needless to say it is not a place i shall ever return.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mosspool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enya B, Director de Relaciones con Clientes at Hotel Pinero Tal, responded to this reviewResponded 5 October 2017

Dear client,

First of all, we would like to thank you for choosing us as your accommodation in Mallorca and for taking the time to write a review on TrypAdvisor.

Here at the Hotel Tal we are glad to know that you liked most aspects of the hotel and the majority of our staff.

On the other hand, we apologize for the inconveniences you had with one member of the staff and we take note on all of your observations to improve on the future.


To conclude, thank you again for your comment and we hope you will give us another chance on your visit to the island.

With kind regards,
Enya Bosch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Really enjoyed our holiday at this hotel. It's a very well run hotel . The dinning room is excellent with friendly staff and a huge choice of different food. Rooms are spotless and of good size. Entertainment we loved the seventies night all good fun. The only down side was no brollies round the pool but we bought one so all ok. Highly recommend.

Stayed: June 2017, travelled with friends
Thank diane b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique F, Director de Relaciones con Clientes at Hotel Pinero Tal, responded to this reviewResponded 29 August 2017


Dear customers

Thank you very much for your kindness and time, expressing your opinions and suggestions on Tripadvisor, about the vacations that you like at Hotel Piñero Tal during those days.

It is a great pleasure to know that we have received your satisfaction, it helps us a lot to improve our services, to have people who know how to value them is always a pleasure for us all, you make us feel proud of our work, thank you on behalf of all this team .

We remain at your disposal, hoping to be able to take you back between us, until that moment, a hug from us.

Enrique Fernández Lechuga
Deputy Director Hotel Piñero TAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

Excelent people service, very good room cleaning and service.
Buffet very good.
Pool very good and clean.
Very good envolvent area to walk and shopp.
Good places to go like "cuevas drach" and "cuevas hams"
Very good beaches to go.

Room Tip: Pool sight
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank _carlosmanuelmoreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique F, Director de Relaciones con Clientes at Hotel Pinero Tal, responded to this reviewResponded 21 July 2017

Dear customers,

Thank you very much for your kindness and time, expressing your opinions on Trip Advisor, in reference to the vacations you have enjoyed at Hotel Piñero TAL.
It is a great pleasure for all of us to know that we have been able to achieve your satisfaction, encourage us and stimulate us in our daily work.

We take note of all we are told, to modify and improve our services, in order to achieve a higher level of quality in our management.

On behalf of the whole team, warmly greet us, we hope to have you back in the Hotel soon,

Enrique Fernández Lechuga
Hotel Piñero TAL Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

We all enjoyed every minute of our 2 week All Inclusive Holiday, our room was a good size with a double bed and a single bed and travel cot for the four of us, a good sized bathroom with a shower, there are 3 swimming pools 2 big and a kids, the restaurant you can share with the hotel joined on to the other hotel, you can use either restaurant there is also a Pizzera you can use from 10am, the entertainment team are amazing they have daytime activities for adults and children and also the same at night, plenty of activities to keep all the Family happy if you want to take part, we will be coming back at some point, couldn't fault the hotel at all, would reccomened to Family and Friends

Stayed: June 2017, travelled with family
1  Thank mrmrsjones2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enrique F, Director de Relaciones con Clientes at Hotel Pinero Tal, responded to this reviewResponded 13 July 2017

Dear customers,

Thank you for your kindness and time, expressing your opinions and suggestions on Tripadvisor, referring to the vacations you have enjoyed at Hotel Piñero TAL.
It is very important for all of us to know your opinions, help us to improve a little each day, to know for ourselves that we have reached your satisfaction is our main goal.

The staff and the management, we are hoping to count again with your presence rp,

Enrique Fernández Lechuga
Deputy Director Hotel Piñero TAL

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