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Reviews (146)
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2 - 7 of 146 reviews
Reviewed 8 June 2017

My husband and I had a wonderful week! The Staff was very friendly and helpful. The rooms were very clean and modern. We had a great view of the pool and beach. The restaurant meals were superb. Juan, the chef, prepared gourmet meals especially for us.
We liked the spicy shrimp on a pineapple. We enjoyed the fresh seafood and vegetables. I really liked the Veracruz ceviche, "picadas", "chilaquiles verdes". We were given recipes for the sauces and the various delicious dishes.
We were able to visit the city of Veracruz, also the city of Xalapa by using local buses. It did help that we speak Spanish fluently.
We went snorkeling at the nearby reef and saw beautiful coral and colored fish. The highlight was going on a 4x4 moto up the sand dunes with a guide from the hotel. The hotel is about one hour from airport so we took a taxi. We would like to visit again!

Room Tip: They have coffee makers in the room and we liked to make our own morning coffee early in the morning.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Heber G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego G, Director General at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this reviewResponded 27 June 2017

Dear Mr. Garcia.

It was a great pleasure having you here, thank you for choosing us and we hope to see you very soon.

Warm regards.

Diego Gómez O.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

If planning to visit Veracruz, this is a must!!! I'm not exaggerating when saying it's the BEST option... it is classy and cool. Small resort that only shows off with great service, comfy rooms and fun for family. No doubts at all, this is the place to go in the area.

Stayed: December 2016, travelled with family
Thank Noelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego G, Director General at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this reviewResponded 27 June 2017

Dear Miss. Noelia.

it was a pleasure having you here, in the name of the staff we want to thank you for choosing us as the best option to spend your vacations.

we hope to see you very soon here at your home.

warm regards.

Diego Gómez O.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2017 via mobile

Staff was extremely helpful, friendly and polite. The rooms are beautifully designed with a jet tub facing the sea. The small refrigerator could not keep even a couple of beers cool, but after mentioning it to the staff they brought in another one that worked just fine. This hotel is a pearl in otherwise very poor and run down area of Playa Chachalacas.

Stayed: March 2017, travelled as a couple
1  Thank jiri r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel S, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this reviewResponded 9 March 2017

Dear Jiji A:

On behalf of all that we work in this hotel receive our most sincere thanks for your comment, which helps us to be better every day.

We thank you for the time you took to write us which motivates us, we invite you to come back whenever you want

Thank you

Miguel Solorio

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Reviewed 17 January 2017 via mobile

Great place, probably the best in town.
We didn't stay at the hotel but paid for a full day to use the facilities. The service was really good. Kids enjoyed tempered pool and parents had a good rest experience at the beach with gentle service and good drinks & food. Will definitely go back and spend at least a weekend with family.

Stayed: December 2016, travelled with family
Thank Noelia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel Angel S, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this reviewResponded 9 March 2017

Dear Noelia C:

On behalf of all that we work in this hotel receive our most sincere thanks for your comment, which helps us to be better every day.

We thank you for the time you took to write us which motivates us, we invite you to come back whenever you want

Thank you

Miguel Solorio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2015

This truly comfortable hotel has an indoor outdoor pool, excellent spa, beautiful views of the ocean, two restaurants, luxurious and impeccable rooms and an attentive staff eager to meet our every need. We started out on the ground floor and when we asked to go to an upper room we were rewarded with a spectacular view of the ocean. We went looking for a place to get away from everything and found exactly what we hoped for: pelicans and fishermen on the beach but all of the comforts of a fine hotel. Probably not for young people looking for an active nightlife.

Room Tip: Make sure you ask for the spectacular ocean view.
  • Stayed: November 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Marisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela B, Director de Relaciones Públicas at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this reviewResponded 18 November 2015

Good night Marisa M:

We send you a greeting from Artisan Staff and appreciate your comments, it´s very important for us and for our continuous improvement process.

We will inform to our Satff about your comments as part of the motivation process of our employees and hope to have the oportunity to attend you in a near future !!!!

Sincerely.

Staff Artisan Handmade Hotels Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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