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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 25 March 2016

One of the best clean friendliest hotel. I enjoyed the breakfast menu. The staff was friendly n welcoming. The room service was excellent. The hotel itself was beautiful and very clean. The location was perfect. Happy hour was amazing just short. One thing you can definitely do is have a place where u can dance and enjoy the night without leaving the hotel. The bad in casino was great, but not enough.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 892madeliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 28 March 2016

Dear 892madeliner:

Thank you for taking the time to review our hotel. We truly appreciate your feedback. We are so happy to hear that you had such a wonderful experience during your stay and that you are pleased with the service you received from our Team Members.

We hope to welcome you back soon to the Embassy Suites San Juan Hotel & Casino!

Sincerely,

Aixa Berrios
Manager

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670 - 674 of 2,597 reviews

Reviewed 24 March 2016 via mobile

Came a few days before cruise to see rain forest. Hotel is a walk to beach- no view. Room had view of pool that was nice after a day out site seeing. Want to go back but would stay on beach next time. This was good for this trip with free breakfast. Just depends want you need.

Stayed: February 2016, travelled as a couple
Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 24 March 2016

Hello Pat D:

Happy Anniversary! Thank you for staying with us and for sharing your review. It is great to hear that you enjoyed our renovated rooms and delicious breakfast.

We hope to welcome you back soon.

Sincerely,

Aixa Berrios
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

This hotel was OK, nothing special. I felt it was overpriced considering your paying an extra hundred dollars in fees for each night. Be aware. I also had to ask for extra towels and bathroom supplies every day.

  • Stayed: March 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Claudia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 24 March 2016

Dear Claudia R:

Thank you for taking the time to share feedback on your recent stay with us in San Juan. I understand from your comments that you are disappointed with your stay. I can assure you that our main priority is for our guest to have an exceptional stay with us. I am always looking for reviews to provide insight into our guest experience and I will keep your review in mind.

Thank you again for your feedback and we hope you will consider staying with us again in the near future.

Sincerely,

Aixa Berrios
Manager

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Reviewed 22 March 2016 via mobile

We stayed for one night before catching an early morning flight. As we pulled up to the hotel we regretted not planning a longer stay. The grounds are beautiful and the internal atrium is even nicer. The place was buzzing with energy with lively music and great cocktails in the managers reception. There are several dining options as well. The casino looked nice but I was too tired to go. The room was nice clean and spacious. Staff was friendly and helpful. We visit Puerto Rico often and next time we will be staying here.

Stayed: February 2016, travelled with family
Thank spemby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 23 March 2016

Hello spemby:

Thank you for the great review of our hotel. We appreciate your kind words and we are so happy that you experienced such a wonderful stay with us at the Embassy Suites Hotel & Casino San Juan!

We hope to welcome you back soon.

Sincerely,

Aixa Berrios
Manager

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Reviewed 21 March 2016 via mobile

We didn't stay at this hotel but ate at the Outback Steakhouse twice while staying nearby. It looks exactly like the outbacks I'm use to in the states. Service was wonderful both times. Food was excellent. While walking through the hotel it seems very nice.

Stayed: March 2016
Thank Localhotelvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 23 March 2016

Dear Localhotelvisitor:

Thank you so much for your positive comments. I will share your review with the Outback Steakhouse team.

We hope you will consider staying with us soon!

Sincerely,

Aixa Berrios
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Price Range: $357 - $833 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan

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