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Embassy Suites by Hilton San Juan Hotel & Casino
Ranked #8 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed 27 July 2017

Recently enjoyed a long weekend here with family. Our first time to the island and the pre planning was good from the staff, as well the onsite team. Close walk to beach, and the hotel has a section staffed with someone supplying chairs / towels and umbrella (needed with the intense sun). Shade of the palms also available. Hotel has complimentary evening drinks and morning breakfast, so that adds value, but plan on a long line for both. Most days we just got coffee and a muffin, vs. the wait in line. Pool was very nice, and bar there as well. If you are looking for value - stop by the CVS on the way to the beach and get a cheap 12-pack, some ice, and save a few dollars. They allow drinking your own beverages on this beach. Also a short walk to a nearby grocery store is an option too. We had a rental car so did the El Yunque visit, Old San Juan, Bacardi Tour, and more. Good times !! We'll go back, but maybe a few days here, and hit another part of island for a few more days.

Room Tip: Pool side view also came with some loud music during the day. Airport noise was minimal. Suggest...
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  • Stayed: July 2017, travelled with family
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    • Service
Thank tripin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 - 83 of 2,611 reviews

Reviewed 26 July 2017

We always rent apartment when we go to Isla Verde but this time we want to stay at the Embassy Suites with family member that live in Yauco they rente ther also to be with us. what a great experience we had Love the room , breakfast , Happy hour the pool. see you soon.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank casildaf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
msemprit, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 6 August 2017

I was so happy to read your response from your most recent stay with us at the Embassy Suites by Hilton Hotel & Casino. Thank you for taking the time to share your thoughts as it truly made my day. We are at your services, and we hope to see you back on our Island and our Hotel.

Marisol Colon
General Manager

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Reviewed 24 July 2017

This is a well run embassy suites with an in house restaurant, beautiful pool, fun and free happy hour. Made to order breakfast is good but takes a lot of time. Beach a short walk away is nice. Also, some shops (Walgreens) for necessities are nearby.

  • Stayed: February 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank gatortunor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 27 July 2017

Greetings Gatortunor!

We are happy to know that you enjoyed your stay at Embassy Suites San Juan. We wish you a soon return to our beautiful Island of Puerto Rico!

Hasta pronto!

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Reviewed 24 July 2017 via mobile

Very nice, ac could stand improvements, appears to be a very used hotel, great breakfast, semi clean room, hair in the bath tub, staff was very nice and accommodating, offered us a place to store our luggage while we waited till afternoon to board the ship

Stayed: July 2017, travelled with family
1  Thank Firefighter206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 27 July 2017

Greetins Firefighter206,

Thank you for sharing your comments and feedback about your recent stay at the Embassy Suites San Juan, we have shared these with different Department Heads so that we can continue improving our service.

We are glad that we were able to store your luggage before boarding your ship, which I am sure you had a blast!

Hope you can visit our beautiful Puerto Rico once again!

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Reviewed 23 July 2017 via mobile

We stayed here for one night, but, I could live here! You can hear the coquis inside the terrarium, which is a unique experience. The staff is amazing and the hotel is in excellent shape. There is a small casino and an Outback Steakhouse inside the hotel. Staff at the Outback were amazing at handling my son's food allergies. The pool is beautiful and there is access to the beach. If you stay here, you will love it!

Stayed: August 2016, travelled with family
Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this reviewResponded 27 July 2017

Hello Rita!

Such great comments and we are very happy that you had a great time at our Embassy Suites San Juan! Those coquis are so special and unique.

We look forward to your next stay at our hotel and to our beautiful Puerto Rico!

Hasta pronto!

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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
Price Range: $220 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel Isla Verde
Embassy Suites San Juan Hotel And Casino
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan

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