It doesn’t matter how nice a hotel is if the hospitality is decrepit. We were planning on staying in La Playita as our last night of our honeymoon in Puerto Rico, and were really excited about it because this hotel is right on the beach and we could thus sneak in an extra beach day. Unfortunately, hurricane Maria was threatening Puerto Rico in the days leading up, and so we had to make a few plans depending on if we could get a flight out in time. Coordinating with this hotel was an absolute nightmare. If you don’t speak Spanish, don’t bother. Even after 9 years of learning Spanish in high school and university and practicing medicine in a Spanish community, my husband and I dreaded calling them because they weren’t willing to speak slower over the phone. Compound that with the fact that they didn’t pick up the phone half the time we called them, this hotel gave us an incredible amount of stress when planning for the hurricane. In the end, we did get a flight out before the hurricane (thankfully), and so when we requested to cancel our reservation, they insisted on maintaining their cancellation fee even when a cat-5 hurricane was the reason… which is absurd. Every other hotel we had to cancel due to hurricane Irma waived their cancellation fees, and Irma didn’t even make a direct hit! Overall, this hotel might be beautiful, but our experience was a nightmare and we must caution others against booking with them.
- Official Description (provided by the hotel):
- Newly renovated 15-room motel-style hotel, restaurant and bar in Isla Verde - only 5 minutes from San Juan's airport. Only 10 steps to the best beach in San Juan from our front door. La Playita restaurant and bar on ocean-front deck for fantastic views. New 'Miami-style' design and decor feature new beds, flat-panel cable TV, air conditioning, new bathrooms and complementary continental breakfast every morning. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your La Playita reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- La Playa Hotel
- La Playa Carolina