The Castle is a curiosity, built 1920 with materials imported from Europe, the owner created a mock medieval castle. It is used today for events. It also has a hotel, but the hotel is really a sub-function of the event section: "normal" hotel guests are not allowed to the event areas (which occupy the major part of the castle) and are highly regulated. Rather than a real welcome, you get a paper that states in no uncertain terms what the rules are that you have to obey. You break anything in your room, you will have to pay a penalty of twice the value of the goods. Welcome to Itaipava Castle!
The greeting was average, I was told right away to park my car elsewhere since the space for unloading and loading was not meant as a parking space. Save that there wasn't any other space left, and we hadn't finished unloading. Very nice and welcoming.
We had ordered a roll-in bed for our daughter, which was supplied. They did not supply an extra set of towels for her. We asked for it again, were told that yes, it would be brought eventually, but it wasn't.
When making the reservation, my wife had indicated that we stayed for my 65th birthday, and she wanted a special table reserved in the restaurant. There being no response, she finally made other arrangements, and surely, the hotel did not even take ANY notice of her wishes.
Breakfast is in a room that is crowded with families with small children, which seems to be the main type of guest here. No service whatsoever, everything is self-service. Get your own plate, cutlery etc., save that plates were missing. Scrambled eggs were out. No more orange juice. There is only one person there, and she understood her role mainly as a control ward: what room number, don't break any dishes. Is this a youth hostel or a luxury hotel? Forget the luxury part. And forget the service. In Portuguese, o serviço é lixo.
The predominance of the event character of the place (there is a warning in the paper: we do not guarantee a quiet night, since we are an event place, and there may be noise all night) unfortunately overshadows the ancillary functions, like hotel.
Would we come back? No. Never.