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Savings alert! 19% below average rates

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Reviews (1,035)
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Reviewed 17 August 2015

This was my second visit to Le Palais following my rather disappointing stay last year which I reflected in an earlier post. I can honestly say that this is a wonderful hotel full of traditional charm which you don't get in many of the main "chain" hotels which are dotted around Prague. The location is an easy 15 minute walk from Wensales Square. The problems I highlighted last year was solely due to the Spa not being available during my stay. However this time it was fully functioning and is a real treat. A fabulous Jacuzzi with steam room and dry sauna in beautiful surroundings,

The rooms are well maintained, the bathrooms are spacious and have a good supply of L'Occtaine products and towels. There is a good variety of choice at Breakfast and the staff are friendly and very professional.

My experience this time round was 100% positive , its a really charming hotel and I wouldn't hesitate in recommending it to my friends.

Room Tip: The Deluxe rooms are a good size
  • Stayed: August 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank DW1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 25 August 2015

Dear DW1966,

Thank you very much for sharing your experience with other travelers about Le Palais Art Hotel.
We are happy to hear that you enjoyed your second stay on 100 %, especially that you found our property charming in comparison with regular chain hotels.
Next time you or your friends will come to Prague don't hesitate to contact us. We will be glad to accommodate you again.

With Best Regards,

Alena Kornilova
Guest Relation

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Reviewed 6 August 2015

Beautiful hotel with comfortable rooms, good food and helpful staff. There is beautiful art throughout the hotel. It is located in a quiet residential neighborhood. Only negative is that it is not close to the Old Town.

  • Stayed: June 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank piperpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 6 August 2015

Dear piperpat,

Thanks a lot for sharing your experience about Le Palais Art Hotel.
We are very happy to hear that you enjoyed your stay and that our quite location, art and service made it even better.
Hope to accommodate you some time soon,

With Kind Regards,

Alena Kornilova
Guest Relation

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Reviewed 1 August 2015

Stayed here for four nights in July. Beautifully appointed hotel with lovely staff. Good choice at breakfast with lovely terrace.Some really beautiful bronzes all around the hotel. It is situated in a lovely quiet location and was just a fifteen minute walk to the centre. Would definitely recommend this hotel.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank lesdenbandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 4 August 2015

Dear lesdenbandb,

Thank you very much for sharing your experience about Le Palais Art Hotel.
We are happy to hear that you enjoyed your stay with us. Thanks for nice words about our staff, food and location.
We will be pleased to accommodate you again,

With best regards,

Alena Kornilova
Guest Relation

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Reviewed 27 July 2015

Stayed at this hotel for my 40th birthday. From the moment we arrived we were not disappointed, We arrived at the airport to be met by our chauffeur driven car a nice touch and a surprise as i had no idea that this had been arranged by my partner. The room was beautifully decorated, spacious and very clean. The hotel oozes sophistication in every way. The staff were very friendly and helpful and couldn't have been more attentive to all our needs during our stay. The food was faultless, very nicely cooked and plenty of choice to choose from. The hotel is about a 10 -15 minute walk to Wenceslas square and attractions A lovely hotel and i will definitely be returning.

  • Stayed: October 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank caj211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 29 July 2015

Dear caj211,

Thank you for your time and consideration in sharing your experience in our hotel.
We truly appreciate your kind words. We are pleased to hear you enjoyed the service, spacious room and hotel itself.
We are looking forward to welcoming you in the near future, maybe for next birthday celebration?

With Kind Regards,

Alena Kornilova
Guest Relation

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Reviewed 22 July 2015

We stayed at Le Palais during our "mini-honeymoon" trip to Prague a month after our honeymoon. We booked it together with our flight for a discounted rate. Unfortunately when we arrived the room we were assigned was less than ideal for me. It was a rooftop room that was quite small with a slanted ceiling and tinted windows that could not be opened (no view). The bathroom door was sliding and I didn't feel that there was much privacy. I asked to be moved to another room and they said that it would require an upgrade with cost if I chose to move rooms. Even the receptionist at the time admitted that the room would get hot in the morning with the sun beaming down so I decided to "splurge" and upgrade to another room, which they were kind enough to give us for a discounted price in honor of our honeymoon. It didn't feel like much of a "choice" to us, but it was nice of them to give us a discount and we wanted to stay positive. The rest of the visit was lovely and all of the services were great. My only other complain was that to take some of the pressure off and spoil ourselves, we asked the hotel to book us a guided tour for both the Prague Castle and a river cruise. The tour company they work with is ranked very low on tripadvisor and both experiences were very disappointing. Because the hotel is so nice, I expected better, and told them this. They said they were very appreciative of my feedback regarding the tour company and would report to management and consider not working with them anymore. Besides these issues, we had a wonderful time in the beautiful hotel. The breakfast was great and the view that came with it was lovely. The room we upgraded to had a gorgeous view as well. The neighborhood is quiet and a bit of a walk to the center, but we enjoyed having that quiet and like to walk. The staff was very kind and helpful as well. Overall I would recommend this hotel to any of my friends and family (who don't necessarily want to stay right in the center of the city) and we hope to go back soon!!

  • Stayed: July 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank freddybooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 4 August 2015

Dear freddybooper,

Thank you very much for such a detailed comment about your stay in Le Palais Art Hotel.
We are happy to find out that you enjoyed your stay, even though the first room didn't meet your expectations. It is true that rooftop rooms don't have the nice view, but all off the windows in our hotel can be opened.
Thank you as well for nice words about our staff and sharing your feedback about the company that we are cooperating with it terms of city tours. We are already working on this matter.
Hope to see you next time you visit Prague! We will be happy to accommodate you again.

With Kind Regards,

Alena Kornilova,
Guest Relation

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