We wanted to buy gelati from the stand and asked the staff member for two flavours, lemon and mango in a cup. He turned to me and said he doesn't sell mango and pointed us to the stand beside him. We moved to the other stand which was just a foot away. We then noticed both men had the hotel's uniform on. We waited and waited to be served by the other man who was putting cones in a container. He knew we were waiting but kept on moving backwards and forwards. He served us and made out he had just seen us. I asked him for the two flavours and was about to ask him for a cup when he picked up a cone. I asked him In a very polite manner I wanted a cup instead of a cone. He looked at me and berated me telling me off and that I should say a cup first! I was shocked the way he spoke to us. Both men we're rude. They are supposed to be the face of your company. These staff members seem to have a problem with giving good customer service. Avoid, avoid, acoid!!
- Official Description (provided by the hotel):
- Our hotel is located directly in the historic heart of Prague protected by UNESCO, on the venerable Old Town Square, where in times past both Czech and European history was played out.In the authentic environment of this painstakingly reconstructed building from the 12th century, we offer you accommodation in 15 spacious double rooms, 2 luxury apartments and 7 junior suites. All rooms are originally and stylishly equipped with antique furniture, and feature a bathroom, toilet, minibar, air-conditioning, color TV with satellite channels, telephone with direct connection and wi-fi internet connection. Perception and room service are at the disposal of our guests 24 hours a day. Covered parking is located approximately 300 m from the hotel.Our restaurant offers leading specialties from both Czech and international cuisine. You can sample them seated with our other guests, or in one of our intimate stylish salons. Our ground floor New York Cocktail Bar will surprise you with its broad selection of mixed drinks and in the basement Black Angel’s bar you can experience a pleasant atmosphere of the 1930s listening to the piano playing every night. Our outdoor garden offers you the unique experience of sitting right on Old Town Square, with a view of the Old Town Hall and its astronomical clock dating from the 14th century. Our elevator-accessible terrace offers you a unique combination of gustatory and sensory experiences, with a superb panoramic view opening out onto Old Prague. ... more less
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- Also Known As:
- u Prince Hotel