I booked a "superior apartment" in this Hotel and tried to cancel about a week before the planned trip to Prague. Since I had not booked one of those "book now and save money" deals I was naturally under the impression that I could still cancel. Well, it turned out that this hotel has a special policy and does not allow cancellations up to two days before the arrival date but the cancellation deadline runs up about five days before the planned date of arrival. Anyway, so since they were so strict on the cancellation policy I advise everbody who books here to check exactly when the deadline for cancellation runs up. The Hotel is about a 15 minute walk from Metro station Andel. It is not a nice walk, the area is a bit rundown and does not look very exciting. The hotel looks dull, the young girl at the reception gave the impression that she was unable to cope with giving us keys to our room/apartment. When we finally did, she gave us the keys to room number 10. We went up and opened the door to find that somebody elses belongings where all over the place. We went back downstairs and told the girl that the room was occupied. She then gave us the keys to room number 18. What I had booked was a superior apartment with a equipped kitchenette, a kettle, a sitting area etc. What I got were two dull rooms, no kitchen, no kettle absolutely NOTHING! When we went downstairs to ask for the Manager we were told that he is on vacation. Well, we were told this for three days. The girls at the reception kept saying that they did not have any authority and that we would need to speak to the manager but he was on holiday. In addition everything there looks run-down, the bathroom was clocked and after having had a shower the bathroom floor was flooded. This was my fifth stay in Prague. Due to this Hotel Tiepolo it was horrible! The hotel is miles from the center, the area is all but inviting and staff is completely incompetent. We were ripped off and paid for something that we did not get. I can therefore only tell the members of the Tripadvisor Community to NOT go to this hotel.
- Official Description (provided by the hotel):
- Historical building completely restructured situated in central location easily to arrive in Charles bridge and Prague Castle by foot (10-15 min walk) very served from the public services. Our Hotel offers large, comfortable and elegant apartments, from 40 to 65 meters, all equipped with TV-SAT and WI-FI, with furnishings and facilities studied in international style. Reception Service 24h and customers staff in english, french, german languages. ... more less
- Also Known As:
- Tiepolo Hotel Prague