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“A wonderful experience made better by the exceptional staff and service”
Review of Pachtuv Palace

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Pachtuv Palace
Ranked #95 of 651 Hotels in Prague
Certificate of Excellence
Falkirk, United Kingdom
1 review
“A wonderful experience made better by the exceptional staff and service”
Reviewed 22 March 2012

I can only say that our experience from start to finish was 5 star.
The staff were nothing but exceptional, nothing was too much trouble and the initial welcome at reception was only enhanced when we were shown to our room
The room (suite) overlooked the river at the front of the hotel but due to the excellence of the windows and secondary glazing there was absolutely no noise whatsoever from the road/s.
The room was spotlessly clean and the facilities consistent with the service.
If i was asked for my only suggestion it would be access to more English speeaking TV channels as BBC World news can be a tad repetetive
However, in a foreign country I am absolutely aware that as a visitor I cannot expect to have "all the comforts of home" having said that the Hotel came very very close
If you are considering visiting Prague then I would have no hesitation in recommending the Pachtuv Palace given its position and quality of service
I will be returning soon to see more of this magical city and I will definitely be returning to the Palace.

Room Tip: Room with a river view
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (289)
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English first
Bamberg, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 March 2012

We have just returned from a long weekend in Prague (February 2012) where we stayed at the Pachtuv Palace. I had high hopes after reading the reviews, and this hotel MORE than delivered! First: Location is top-notch, within walking distance of everything (Charles Bridge, cable car to castle). Second: Service and location awareness was unbelievable - the staff handled every detail with perfection down to the smallest thing, including making great recommendations for our stay, scheduling a walking tour, arranging a pickup, booking a Bikram Yoga class for me. There were gifts in the room for our children, a bottle of champagne for us (anniversary and birthday to celebrate), and our rooms were beautiful -- we were in a 2-bedroom suite, and it literally FELT like we were staying in a real palace. I can't imagine staying ANYWHERE else in Prague, and will return, and will send friends and family...I can't say enough good things about the place or its staff! Bravo Pachtuv Palace, we'll be back! And Mamaison...we'll be checking out your other properties when we travel, too!
(About us: We are Americans living in Europe for a couple of years. We have two young children. We travel a fair amount with them, usually by car, we don't smoke and don't want to smell smoke, and we value comfort and value pretty much equally. We are somewhat discerning and have stayed in some nice places on the Amalfi Coast of Italy, in Rome, in Paris, and in London...but we have also stayed in nice Hampton Inns! So we tend to stay in nice places when that's part of the experience but don't overspend to do that when we don't need to. If that helps you to decide whether our review is relevant to you!) :>)

Room Tip: If you're traveling with children, get a 2-bedroom suite...we had a castle view, and the double...
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  • Stayed February 2012, travelled with family
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Helpful?
5 Thank bubbie0621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Maarten
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2012

I am in the hospitality industry at its highest level in management. I understand and the know how to delivery top notch service. I planned a visit to Czech Rep & Germany for 12 days and decide on Prague, as it was dream choice for my wife to visit. The Pachtuv Palace is 5 stars with service, facility, and location. It is 1 of my best hotel experiences throughout the world. I highly reccommend this hotel.

Room Tip: Choose rom 209, it overlooks the Charles Bridge!
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  • Stayed March 2012, travelled on business
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Helpful?
2 Thank gmgreatbay19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 20 March 2012

Absolutely first class.

Room was fantastic (only one with balcony) very opulent. Central to everywhere and few minutes walk in either direction to all attractions. Stayed for the Christmas markets and enjoyed every minute of a long week end. Highly recommended. Staff very attentive and helpful. Agree with all previoius comments. One of the best hotels we have stayed in.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank Wyld0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
167 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 19 March 2012

We choose this hotel using Tripadvisor. The location was great. Easy to find from the underground station, took about 15 minutes to walk there. It is not directly on the river but on a road thats set back from the river but the views from our room of the Charles Bridge and the Castle were fantastic. We had room 307 it was large and clean. Separate lounge and bedroom. The reception staff were very helpful in finding places/restaurants/things to do. TV in lounge and bedroom. Lovely I'occitane products in the bathroom and toilet soap from the White Company. We didnt eat there. No wifi in the room only in reception area. We took our ipad so needed wifi but you can get "wired" broadband in the bedroom. Would recommend this hotel. We took the deal where you paid in advance and were upgrade when we arrived.

Room Tip: We paid in advance for our room and got a good deal and we were upgraded on arrival.
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank MBA1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pachtuv Palace

Property: Pachtuv Palace
Address: Karoliny Svetle 208/34, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Prague
#46 Business Hotel in Prague
#83 Luxury Hotel in Prague
#83 Family Hotel in Prague
Price range (per night): $270 - $871
Hotel Class:5 star — Pachtuv Palace 5*
Number of rooms: 48
Official Description (provided by the hotel):
Pachtuv Palace is located in a prime location in the heart of the city and is closely linked with great names of the music world like Wolfgang Amadeus Mozart, ancient and contemporary celebrities. Steps away from Charles Bridge, within easy walking distance to all major landmarks of the Prague. Pachtuv Palace provides an average room size of 65 sqm, fantastic views, air-conditioning, kitchenettes, free internet, fitness room, in-room massages and more. ... more   less 
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Also Known As:
Mamaison Pachtuv Palace Prague
Mamaison Pachtuv Palace Hotel Prague

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