Arrived on Sunday the 18th of June .Hotel appeared quiet. No indication of the work that was going on in the hotel nor mention of it at the time of check in .Room appeared tired and a little shabby and towels in particular were old washed out and very hard. The rooms were on the second floor at the front facing a busy road There was no air conditioning but a floor fan .The weather was hot so the windows were open and it was very noisy well into the early hours so sleep was difficult .
Breakfast was limited both in quantity and space .Work was being I undertaken with a lot of drilling and hammering .We were on the second floor and on the second morning we were woken by renovation works in the room opposite .The work stated early in the morning and was unexpected and alarming to be woken by such a noise .Drilling and hammering continued well into the morning and was still on going when we returned to the hotel that evening .Furniture was stacked in the corridor outside our rooms and was a hazard if their had been a fire .particularly as there was no indication that such extensive work would be going on during our stay .When we raised our concerns it was the receptionist that we had to deal with .The manager was conspicuous by his absence and she was ordered to offer us 550 krona as means of compensation .We felt sorry for her as she was evidently embarrassed and on the front line .When we were leaving the following afternoon other people were booking in and the receptionist dealing with them could not make herself heard above the noise.
It would have been better if the hotel had closed for a period of time to allow the renovations to be completed .Better still it would have been appropriate to inform people at the time of booking about the extent of the work that was being undertaken to allow them to decide if Bene was the best option in relation to their accommodation choice for their break .Prague is a beautiful city but the hotel experience and complete lack of customer care was not good .The reception staff were courteous and polite Breakfast staff appeared disinterested and did not speak to us at all.
- Official Description (provided by the hotel):
- The Bene is situated in the historical heart of Prague, less than 100 meters from Republic Square and Old Town Square. All rooms feature modern interior design and hardwood floors. Wi-Fi is provided free of charge throughout the property. The spacious rooms at the Residence Bene are all equipped with a modern bathroom with shower, hairdryer and free toiletries. Room amenities include fridge, kettle, microwave and satellite TV. Some rooms also have a seating area. A buffet breakfast is served in the elegant dining lounge on the ground floor. Restaurants and bars can be found in most of the surrounding streets. The staff will be pleased to arrange transfers with the residence's taxi service, tickets for cultural or sport events and sightseeing tours. The closest tram stop, called Dlouha Trida, is 70 meters from the property, and there is Namesti Republiky Metro Station 150 meters away. The Palladium Shopping Centre is 150 meters away ... more less
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- Also Known As:
- Residence Bene Prague
- Residence Bene Hotel Prague