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Reviews (566)
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All reviewsbeer museumold town squaremicrowave and fridgegreat locationexchange your moneydoors bangingnice budget hoteldlouha streetrooms are basic but cleanwake up earlyrepublic squarethin wallsclose to the main squaresmall balconytriple roomfree wifireception staff are
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Reviewed 6 July 2017

I stayed in Residence Bene 3 nights (1-4 July 2017). Its main advantage is very good location: some 500-600 m from Staromestske Namesti, some 100 m from Namesti Republiky and some 1.2 km from the central railway station. The hotel does not offer any extras, but it is quite cozy. My room was large, equipped with a wall-mounted TV, a refrigerator and a hairdryer, but there was no telephone in it. The hotel is presently being renovated, and therefore access to a small balcony in my room was blocked. There is a smoking area (a balcony near the staircase) on each floor. Moderate buffet breakfast is served on the ground floor between 7:30-10:00 am. Receptionists are very amiable and helpful. Summing up, my stay in Residence Bene was pleasant enough.

  • Stayed: July 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank Igoryok1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017

Our room had been recently renovated.....nice wood floors, new furniture and comfortable bed, and a very nice tiled bath with walk-in shower. We may have been the first guests to use the room. Good location that was convenient for exploring Prague. Our room had an electric kettle and cups, but no tea or coffee (I was able to get some tea bags from the desk when I asked). Nice size refrigerator, but no microwave (which we didn't need anyway, although it looked like there was a built-in space for one, maybe it just hadn't been installed yet). There was only some liquid soap in the shower, no shampoo or other toiletries (recommend that you bring your own). We did not like the towels at all....they felt like sandpaper. Like drying yourself with a loofah sponge. The weather was quite warm while we were there in the beginning of June. The room did not have an air conditioner, but did have a good slender, tall, oscillating fan, which was nice. We left the windows open on warm nights with the fan going. That made it comfortable, but a bit noisy with the bar scene below. We were on the 5th floor, so it was tolerable. On Saturday night/Sunday morning, a few were still going at 5 am. We still were able to sleep, although it was a bit annoying. Not the hotel's fault, as it's just the location on Dlouha Street. The included breakfast was adequate. Hard boiled eggs, some meats and cheeses, yogurt, some fruit, cereal. Very good homemade bread and very good coffee.. The pastries were just OK. It is a small area, so it got crowded. The ladies who took care of it were very good though. Replenished the food and cleaned tables in a timely friendly manner. The desk staff was friendly and helpful. Overall, it was a good stay in a convenient location in Old Town at a good price.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank islandreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2017 via mobile

Arrived 26-6 for three days, very good and professional survive at the reception. However I was shocked when I have seen the breakfast, very limited, the eggs are available only the first 30 minutes, two waiters were over loaded that you need to wait until you get the service. Limited number of dishes in the breakfast that you need to wait until the waiter washes a dish for you. Towels were rough / old and there is no air conditions.

Stayed: June 2017, travelled with family
Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017

Arrived on Sunday the 18th of June .Hotel appeared quiet. No indication of the work that was going on in the hotel nor mention of it at the time of check in .Room appeared tired and a little shabby and towels in particular were old washed out and very hard. The rooms were on the second floor at the front facing a busy road There was no air conditioning but a floor fan .The weather was hot so the windows were open and it was very noisy well into the early hours so sleep was difficult .

Breakfast was limited both in quantity and space .Work was being I undertaken with a lot of drilling and hammering .We were on the second floor and on the second morning we were woken by renovation works in the room opposite .The work stated early in the morning and was unexpected and alarming to be woken by such a noise .Drilling and hammering continued well into the morning and was still on going when we returned to the hotel that evening .Furniture was stacked in the corridor outside our rooms and was a hazard if their had been a fire .particularly as there was no indication that such extensive work would be going on during our stay .When we raised our concerns it was the receptionist that we had to deal with .The manager was conspicuous by his absence and she was ordered to offer us 550 krona as means of compensation .We felt sorry for her as she was evidently embarrassed and on the front line .When we were leaving the following afternoon other people were booking in and the receptionist dealing with them could not make herself heard above the noise.
It would have been better if the hotel had closed for a period of time to allow the renovations to be completed .Better still it would have been appropriate to inform people at the time of booking about the extent of the work that was being undertaken to allow them to decide if Bene was the best option in relation to their accommodation choice for their break .Prague is a beautiful city but the hotel experience and complete lack of customer care was not good .The reception staff were courteous and polite Breakfast staff appeared disinterested and did not speak to us at all.

Room Tip: quietest rooms are on the higher floors. Before booking it might because to ask if work has been completed and take your own towels
  • Stayed: June 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank magicmomentsmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017

Booked this Hotel for 3 nights, thought we were staying in a 3 star hotel, but it felt more like a hostel. Room was basic but ok for 3 nights, unfortunately our stay went from bad to worse.
Renovations were going on downstairs, which was bad enough, but on our 2nd day were woken at 6 am with hammering and drilling in room opposite, which went on until after 6pm that day. Workmen also thought it was ok to put bedroom furniture in the passage way, which had there been a fire, would have obstructed our way out.
We complained at reception, repecrionish rang her Manager, and after a brief conversation with him in their language which we could not understand, we were given 550 Kronas, for our taxi the following day, which was less than we had to pay.
With so much renovation work going on, this hotel should have been closed to visitors until completed.
The only good comment I have to make is the location of this property was within a short distance to the bars, restaurants and shops.

Room Tip: Wait until renovations are completed
  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Kay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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