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Reviewed 2 August 2017 via mobile

We had our vacation here for 2 weeks.
During our vacation there was a friendly staff. Every one was helpful and friendly. When we needed something, there was always some one to help us. The food and drinks where good. At the hotel you can rent a bike (when you have a package it's even for free) there many biker and hiking trails arround the hotel and it's nearby a big lake.

We hope to be as welcome next year as we where last month.

Stayed: July 2017, travelled with family
Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Generální ředitel at Hotel Atlantis, responded to this reviewResponded 3 August 2017

Hi Erik. We are very very very happy you like our hotel Atlantis. All of us are trying hard to fulfill our guests´s expectations and I´m glad you have found us beeing helpfull and friendly. We will be very happy to welcome you here again. We will push some changes over the winter, so I believe you will like your stay next summer even more ;o) Please contact us for your stay direct through our web sites to get the best price. Thanks a lot, Martin, hotel director.

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Reviewed 24 July 2017 via mobile

Absolutely nothing. Shocking hotel, staff rude & arrogant. Hotel falsely advertised that the pool & pool bar would be completed. Work men working around the pool which was not finished. All staff had bad attitudes. Constantly having to check the bill
For food & drinks as extras by accident were always being added on. Made to feel on edge constantly. Shocking prices by there own taxi company that the hotel use. Constantly felt like you were being ripped off. Hotel maid asked us if we really wanted our rooms cleaning everyday. They said they usually only clean everyday other day. Dirty tea cups & glasses were just left in the room for days & not taken by the cleaners or changed. We paid over £550 for a week in a 3 star hotel. One day we couldn't get into our room as our key card was not working. We walked down to reception 4 times!!!!! In the end insisted the receptionist came with us to try & open our door & she had to come back back & fourth a further 2 times. Lifts were not working, our room was up 3 flights of stairs & long 2 coridoors. Asked for assistance with luggage & receptions said no one to help you'll have to do it you'd self!!!!!! Would never ever set foot back in this dump they call a hotel. Management did not speak a word of english, convienient that when it comes to taking money they understood everything.

Stayed: July 2017
Thank Sakina1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Generální ředitel at Hotel Atlantis, responded to this reviewResponded 25 July 2017

Dear Sakina, thanks a lot for your words. I have to say, I was not expecting nothing better from you. Everything is an experience, counting yours with us as well as ours with customer as you are. No one was rude to you till the moment you were rude to us. Sorry for that, we are people same as you and no one deserves to be treated like you treated us. The problem was your expectations without any sign of attempt to proove if we are really the right place for you. So let me react on some of your complains: 1. large bed was not large enough - im really sorry, but we consider bed wide 1,8m as large. 2. Pool - everywhere, meaning Booking.com, other OTA´s you won´t find info, that pool and bar is ready, the same is written on our web site, that we are still working on it. May be deeper reading would avoid this misunderstanding. 4.Taxi - we just call you taxi Sakina, if you have problem with its price, please complain on the right place. Yes, we are 3 star hotel certified by HOTREC and from this comes a lots of things, like for example we don´t have a bellboy. Our customers are helped in case someone from any staff is able to come and help. Hotel price - you have choosed our hotel freedomly by reserve us on Booking.com, you knew about the price from the very begining, and I consider not fair now to complain about it. I was waiting whole your stay to meet you, I came to meet you at saturday (my day off) but you said you were busy. I left, I came back at the evening to find you drinking your own bottles of wine at the bar without any word of asking. The receptionist told me, you are angry with me because I didnt come to you to apologize - can you please advise how I should do it? Knock on your door, wait in the corridor for you? To summ up this unpleasant matter for both sides - we are very sorry, we haven´t fullfill your expectations and because now we know them, please take a small recomandation - don´t come to spent your vacation to 3 star hotel. I really doubt any of 3 star hotel can make you happy. Have you ever visit 3 star hotel back in UK?

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Reviewed 2 June 2017

A day trip turned into overnight due to 2.5 hour delay on the motorway.

Made a last minute booking so that we could delay our visit to the reservoir and the nearby spa until the next day.

We got really nice room and visited the on site casino.

The casino gave complementary credit once you registerred.

to enter the casino, you had to register (similar to here).

The pool was under reconstruction

Room Tip: Out of the way. If you get a good price, its a good place to stay if visiting the nearby wellness centre and reservoir
  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank awesomeq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2017

Good location, spent 2 nights, good value for money , very clean, breakfast quite basic good coffee , also dined in the first night, massive portion very rustic / homely food. they also offer bike hire if you fancy a ride

Room Tip: the hotel was very clean and quite
  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank foodie077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Manažer at Hotel Atlantis, responded to this reviewResponded 21 April 2017

Hi Foodie, I´m very much pleased by your review. It is mine and mine´s colleque honest we could make your stay at Brno comfortable. Hopefully you will come back to as again to spent here even more then 2 nights ;o) You are very welcome - at summer season we all are eagery awaiting an opening of our brand new outside swimming pool, pool bar and children pool. We are looking forward for your next visit Foodie. Thank you, best regards. Martin, hotel director.

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Reviewed 3 March 2017 via mobile

I have spent here the night of the new year with my family. Service was excellent and very kids friendly even with with a 3 months old kid. Breakfast and dinner were really nice. Facilities are a little bit old but considering this is a 3 stars hotel it's more thank OK. People working here are very friendly and nice. Absolutely recommended place. Price OK.

Stayed: January 2017, travelled with family
Thank GoffredoBulli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin M, Manažer at Hotel Atlantis, responded to this reviewResponded 21 April 2017

Hi Goffredo, thanks a llot for your review of our services. We all are very glad, you have found our hotel and services according your liking. I´m personally very pleased taht oue staff has made your stay more comfortable. Please come to visit us again - this summer season we are opening a brand new outside swimming pool, pool bar and a small children pool. Hopefully also this year we will manage to open outside gym and playground...
We are looking forward to see you and your family again.
Thank you, Best regerds. Martin, hotel director.

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