I recently had a five night stay at this hotel, and overall I had an enjoyable stay. I felt the reception staff were very nice and helpful, and quite attentive as well. That last point is important, especially since this hotel has many visitors, it's a busy hotel. So the fact that the reception staff were extremely helpful and efficient impressed me. In fact, on the afternoon that I first arrived I asked to use any available computer the hotel may have. And immediately the reception staff called for one of the porters who brought me to the new wing of the hotel, and in the bar area of the new wing the porter set up a laptop for me to use. I was quite impressed with the extremely attentive and efficient service.
My room was in the older Granary building, on the sixth floor, the top floor. I was perfectly fine walking up the few flights of steps from the elevator, since I traveled fairly light walking up the stairs was no problem for me. My room was a little small, though the bathroom was a decent size. The one bright spot - and it was a wonderful bright spot - of my room was the view out my small window. The view of Granary Island, the Motlawa River, the esplanade in front of the Old Town, the giant Crane, the various boats and ships sailing and moored along the river, the spires of the Old Town Hall and the other buildings of the Old Town, and of the massive brick St. Mary's Church, the view from my room was absolutely charming and delightful.
Breakfast was quite hearty and delicious. My first evening at the hotel I ate at the hotel's restaurant/brewpub, and maybe I was lucky, for the waitress who served me was quite nice and friendly, and she offered efficient service. My dinner of soup and a main of salmon pierogis was nice - the salmon peirogis were absolutely delicious. And the dark beer I had from their brewpub was quite good.
What stands out for me about this hotel is the great location, the charming view of Gdańsk from my room, and - considering how busy the hotel gets - the surprisingly efficient and friendly service. I would recommend this hotel to those who visit Gdańsk.