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3 - 6 of 6 reviews
Reviewed 26 August 2020

well what a fabulous place this hotel is ..close to the main square ..and every thing to make your stay great ..all mod cons and the bathroom was to live in ..breakfast was fab and so tasty ..and we enjoyed every minute ...we were sad to leave it ...the staff were amazing ..thank you so much xx

Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
Thank Tina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel, responded to this reviewResponded 15 September 2020

Dear Tina D

Thank you so much for your kind review reflecting your stay at H15 Palace in Krakow. We are also very sad you had to leave :)

I am happy that you enjoyed you stay with us and that our service met your expectations. We love what we do and we are always happy to read such a positive feedback from our Guests. It is the best motivation for us.

Again, thank you for choosing H15 Palace. We look forward to welcoming you back again soon.


Kind regards

Karolina Mikołajczyk
Hospitality Director
H15 Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2020

The hotel is situated very centrally in the old town. Close to bars restaurants and shopping. As I often go for a morning run there was also a nearby park and easy coffee pickup on the way back to the hotel. The building is refurbished and attention to detail is paid in every single corner of the hotel. We got an upgrade and lived in the STUNNING room 206. Beds are amazing. Bathroom with tub and shower. Lovely soaps and creams from Occitane. We did not have breakfast at the hotel due to late mornings, but breakfast is easy to get nearby. Nespresso and water is free of charge in the rooms. Staff was very welcoming and dressed in super elegant burgundy suits. Also housekeeping had beautiful grey and white uniforms. The hotel has a wide arrange of art that can be seen all over the hotel. I used a long time to choose hotel in Krakow- and this was such a lovely surprise that I found this one. I would also recommend breakfast at the nearby Camelot Cafe and very nice Italian restaurant Boccanera. The hotel has its own restaurants but we chose to eat at restaurants situated in the close proximity of the hotel. That being said- we looked at the hotels menu and it looks super tasty. When going back to Krakow, there will be no other place for me that I would want to stay. This is a real 5-star experience with the personal touch only the best ones can do.

Room tip: We had suite 206. But as far as I could see all the rooms are of superior quality.
Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel, responded to this reviewResponded 11 August 2020

Dear Monica C

Thank you for your feedback and kind score reflecting your recent stay at our hotel, it is appreciated.

I am pleased to read you found our hotel to your satisfaction and that our location was convenient for you. I am glad that you enjoyed your room and had a good night sleep in our comfortable beds.

Thank you again for sharing your experience and we will make sure your next visit will be as pleasant as the previous one.


Kind regards

Karolina Mikołajczyk
Hospitality Director
H15 Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2020
Google Translation

Date of stay: August 2020
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel, responded to this reviewResponded 15 September 2020
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC