The Superior Apartment we booked was magnificent - but there were no banisters or stairs from the 1st floor to the 2nd, where our Apartment was located! As I have mobility problems and had recently had a fall - the lack of support when climbing up or down was not possible without serious consequences to my health. We asked the Manager, Petra, if she could give us an alternative on the 1st floor (which did have bannisters) but she said there was nothing available, and told us very abruptly that she would not refund our money we had already paid! I really panicked then and told her that we would take a single room (although had paid for 2 rooms and 2 toilets) without payment from them of the differential which was c.300e in total for the 11 days we were there! She "apologised" somewhat aggressively for the lack of bannisters & said she was not aware of this and would repair it in due course??? But she was quite adamant about not giving any compensation for our loss, So we stayed in one room having paid for 2 with 2 toilets and my partner was very angry about this and we went to the Tourist Information, who said that in Slovenia there are no laws about Health & Safety as in England??? \ Her attitude and lack of compassion was something I have not encountered before - and having admitted liability I would have thought at least a gesture of goodwill in refunding some of the moneys we had paid out would have gone a long way into making this a happy holiday for both of us. \ I will tell anybody who goes to Llubljana NOT to stay at these rooms & apartments which is something of an upmarket hostel. Our room was only cleaned once in 11 days - as it is their policy to only clean once each 6 days, and we stayed there for 11. So only had clean sheets and a cleaner in the room once! Shame on you!!! (I will enclose photos after these have been uploaded as only back now for 3 days)..
- Official Description (provided by the hotel):
- Located by the river, beneath the castle and between the two central bridges of the city, Meščanka apartments (pronounced 'Meshchanka', meaning City Lady) offer you the perfect place to stay to discover Ljubljana. You can choose between rooms, studios or fully equipped flats, all with private bathroom. The clean and cosy premises were completely renovated in 2011 to blend a great mix of old refurbished furniture and modern interior design. Come and stay in Meščanka and you will feel why people fall in love with Ljubljana. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Mescanka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.