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All reviewsmetro stationkobanya kispestcity centrehuge shopping centreouter doorsafe parking placebudget hotelblue metro linetransport hubrooms are cleanvisit budapestplace to stayair conditioningsingle roomvery nice hotelairportfridge
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Reviewed 31 January 2017

The hotel is great and comfortable and close to the airport (you take bus 200E to the last stop - 20 min, and you're there). We arrived late and took us a while to find the hotel, because there are no street names, and we didn't have internet to check the map, and there was no one in the street who could help, but eventually a woman pointed to us that there is a hotel a few blocks away from where we were (the bus station). So that was a negative. Nevertheless, the guy at the front desk was great, and check in was fast. The room was in the end of the corridor (very long). Great to be in the quiet place, but there are many steps up and down to get there and a bit uncomfortable with suitcases. The room was nice and bed was comfortable, with TV and mini fridge, also the shower was nice, but you need to wait 5 min for water to heat up. We stayed 1 night and it was very cheap and clean, so definitely worth the money.
Also, it's 2 blocks away from bus and metro station with a big mall (including a supermarket), so that was great too!

  • Stayed: January 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank sifath s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchesscom, Office Manager at Hotel Chesscom, responded to this reviewResponded 3 February 2017

Dear Sifath S,

Thank you for trusting your stay with the Hotel Chesscom, Budapest. I truly appreciate you taking your time to write us a feedback. I am thrilled to read that the check-in procedure was fast and you found our fronk desk officer great. Indeed, we thrive to not only meet expectations but surpass it in every way possible.
I am terribly sorry to read that finding our hotel was a bit difficult. I have forwarded your comment to the relevant department.
It was our honor to serve you on your recent trip and we hope to welcome you back to the Hotel Chesscom again soon.

Sincerely,
Ms Andrea Pálfi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2017

It is our second (and not last) time at the hotel! Family of 2 adults, 2 children & a baby. The location is great (for us)- 20 min. by 200E bus (15 min. by taxi) from the airport, 20 min. my M3 from city center, a 2 min. walk from a huge mall! The room (we asked the same room as last time) is HUGE, warm, cosy, clean. Great beds with clean sheets & towels every day! We even got a baby's crib no charge! The bathroom is VERY big and clean! No kettle in the room but the staff will boil water for you at any time! Breakfast is AWESOME! (eggs, meat, cheese, bread, coffee, juice etc.) The staff is AMAZING! So nice, warm, welcoming, always want to help! Absolutely fabulous hotel! will be back next year once again!

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wizz Tours
1  Thank reuti77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchesscom, Office Manager at Hotel Chesscom, responded to this reviewResponded 31 January 2017

Dear “Reuti77”, dear our valued guest,

Thank you very much for staying at our hotel during your recent city break in Budapest and for your precious time taken to share your experiences in the Hotel Chesscom with the travelers’ community.

It is great to see that you were pleased with the service you received from my colleagues from all of our departments. I am always happy to read that our guests are satisfied with our services and the efforts of our colleagues are recognized.

I am pleased to know that the location met your expectations.
Your feedback is an important reinforcement of our work, we are appreciated for taking the time to share your kind experiences.

Looking forward to hosting you again next year in the Hotel Chesscom!

Sincerely yours,
Ms Andrea Pálfi

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Reviewed 18 January 2017 via mobile

This hotel is in a superb location about 20 mins by metro outside the city centre. It is situated beside a large modern shopping centre and the kobanya kispest transport terminal where you may access several rail, metro and bus routes. The 200E bus terminates here from the airport which is approx 20 mins away. The hotel is clean and the rooms, although small, are comfortable and adequate. This is a value for money hotel. I found the staff friendly and helpful. Breakfast is served between 7am and 10am and consists of hot food such as sausages, bacon etc and cereals, juices, yogurts and fruit. No problem with the food. I would return to Hotel Chesscom without hesitation.

Stayed: January 2017, travelled as a couple
Thank 117kon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchesscom, Office Manager at Hotel Chesscom, responded to this reviewResponded 19 January 2017

Dear "117kon", dear our valued Guest,

Thank you for sharing your experience on TripAdvisor with other travellers.
I am delighted that you find our staff to be very friendly and helpful. It is always a pleasure to receive positive feedback and I can assure you that all of the team members will be made aware of your comments as they serve as a great motivator.
As you have mentioned the hotel is very close to the train station and we are also only a few minutes away from the shopping mall.
Lovely to read that you were satisfied with our buffet breakfast selection.
Once again thank you for your nice comments and we look forward to welcome you back again!

Kind regards,
Ms Andrea Pálfi

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Reviewed 28 December 2016

Nice clean hotel, convenient distance to bus 200E to the airport. We were happy with our room at the 4th floor. The staff is very helpfull. Beakfast is quite OK , some fruits, yogurt, and fresh salad suitable for our diet. Recommended for transit.

Room Tip: rooms on top floor are cozy
  • Stayed: November 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 775CRISTINA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchesscom, Office Manager at Hotel Chesscom, responded to this reviewResponded 3 January 2017

Dear 775CRISTINA,

First of all I would like to thank you very much for your kind review. We are really pleased to read that you have enjoyed your stay here in our hotel. Thank you so much for highlighting our lovely breakfast and our helpfull staff.
We would be very happy to host you again in the near future!

Sincerely,
Ms Andrea Pálfi

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Reviewed 25 December 2016

What can anyone say about such a place...Lets start with the positives
The hotel has an amazing location. No words for it. The Mall, restaurants, and the metro station are all within minutes not to mention that the airport is also extremely close by. And thats very good when you want to discover a city. Additionaly, the price is definately the lowest possble. If you want budget at all costs, thats the place for you. And its also adequately clean and warm (the cleaning lady comes every day).
But thats all positive you can find at this lodging. The most important thing, the human factor, is sorely missing. The personel is extremely cold and unaproachable. They do not care for you in the slightest. They had free maps of the city, but they did not tell us. We asked for reccomendations, but they did not answer. They didn't even reply to goodbye when we were exiting! And of course they didn't help when we had a medical issue. Which brings me to my next issue.
At our stay at Budapest, we had a bad experience. We became seriously ill with many negative symptoms akin to food poisoning. It almost ruined our vacations. Of course, it's can't be proven that the hotel's food (breakfast) is the reason. But the notion didn't cross their minds. Not only did they not apologise, but they also refused to help us by buying medicine for us, even at an extra price! There is no way I would suggest the hotel, that is for granted.

Stayed: December 2016, travelled as a couple
Thank Στέργιος Σ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchesscom, Office Manager at Hotel Chesscom, responded to this reviewResponded 2 January 2017

Dear Stergios S.,

Thank you for taking the time to review your stay at the Chesscom Hotel Budapest.
I am pleased to read you found our hotel great value for money and you liked the hotel’s location.
On the other hand, I’m very disappointed to hear about your experience on your recent stay, particularly your dismay towards the personal. However, I find it a little odd that you would list all sorts of problems regarding your stay without ever having informed the management. Our reception staff is always at our guest's disposal. Maps can be found on the reception table, it is free of charge,furthermore our colleagues more than happy to recommend places to visit, on request. For better understanding, I would really apprecaite if you could e-mail me at office@hotelchesscom.hu.
Kindly note, we offer only fresh food at the breakfast table and no one informed our reception about food poisoning. Furthermore our hotel staff eats the same food and no one became sick.
At the reception desk there is a first aid box available, if needed. Unfortunately, we have only limited medicines in the first aid box for this reason our receptionist offered you a pill, what you bought in the pharmacy.
We hope that in spite of not being completely content with our service you had a great time in Budapest.

Sincerely,
Ms Andrea Pálfi

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