This time I am unfortunately going to talk you about a terrible place: Green Hotel in Budapest. The place has a good location (near metro and the new football Stadium Ferenc Puskas)....However, this is the only good thing about the place. We suffer in one night several problems:
1) The cleanliness was simply terrible: The room wasn't clean and foremost the service didn't clean the WC in our room (the toilet and the shower were not clean on the day). Also, the towels were not clean (this was quite obvious) and this made us sick and mistrust the conditions of the bed linen too.
2) Second, the air conditioning didn't work, but what's worst was that it wasn't even connected to the power (we could see the machine but without any wire system).
3) Terrible customer service: The person on reception was nice and tried to help us, but we never found any solution to our multiple problems. When we explained the situation to the guy on reception we were told that room change was not an option because the hotel was full (kinda surprising!)...and he never proposed to clean the room (something that should be in the customer service support toolkit of any 4* hotel).
I cannot talk about the breakfast because, after our terrible experience, we decided not to risk our own safety by trying the food.More
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