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“DISAPPOINTED!!!”

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Buddha-Bar Hotel Budapest Klotild Palace
Ranked #40 of 336 Hotels in Budapest
Certificate of Excellence
Reviewed 12 December 2017

We had very big expectations for the hotel, which unfortunately was not met. The bathroom was hard used and there was a lot of damage to the furnitures. When the hotel guests in the neighboring room bathed, black water was pouring out in our room, which covered our entire bathroom floor. We asked the front desk to fix this, but they just sent up a non English spoken cleaner to wipe the floor. She told us she should ask her boss, yet this was not fixed. And there was coming black water out of the drain several times during the evening. VERY disgusting and uncomfortable! Sorry to say that this hotel disappointed a lot, especially considering that you have heard a lot about the hotel earlier.

Room Tip: Pick room 225 if you want back water in your bathroom!
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  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank jippi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EszterMorvay, Quality Manager at Buddha-Bar Hotel Budapest Klotild Palace, responded to this reviewResponded 13 December 2017

Dear jippi123,
First of all let me thank you for choosing the Buddha-Bar Hotel Budapest Klotild Palace and for taking the time to share your recent experience with us. Your feedback is highly appreciated and please do trust us that we take all comments seriously. Reviews like yours are valuable tools in our hand that leads us to the right direction and ensure a constant growing and improving. I regret to read that your visit was below the expectation and honestly saying it did not reach our standards neither. I am very sorry that during your short stay we were not able to provide you with the quality and comfort we are proud of. After you departed the room our maintenance team did followed up once again with the issue to make sure such an unfortunate incident will not happen again. Once again let me apologize for the inconvenience and I truly hope that despite of the issue you have enjoyed Budapest and returned home with good memories. We all hope that on your next trip to our capital you will grant us another opportunity to host you and provide you with an improved stay.
With kind regards,
Eszter Morvay
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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28 - 32 of 1,990 reviews

Reviewed 10 December 2017 via mobile

The hotel is really well located in central Budapest.
Very attentive staff. The rooms are quirky but very comfortable and clean. Breakfast came with a good varied choice.
Highlight was the “Old Fashioned” cocktails in the Buddhar Bar which were superb.

Stayed: December 2017, travelled as a couple
Thank Neil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EszterMorvay, Quality Manager at Buddha-Bar Hotel Budapest Klotild Palace, responded to this reviewResponded 13 December 2017

Dear Neil K,
Thank you for sharing your Buddha-Bar Budapest experience with us and with fellow travelers. I am delighted to read that you had a great stay and you took advantage of our prime location, attentive team and wide selection of breakfast options. We all hope to welcome you back in the near future.
Kind regards,
Eszter Morvay
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Honestly this hotel couldn’t be better located! It’s in a lovely (and safe) area, walking distance to pretty much everything, cafes and shops are luxury and the hotel looks fantastic from the outside.

Unfortunately our room was very dusty/dirty, doors to cupboards were resting in place and tatty and the shower flooded the entire bathroom every single day. Although the hotel “pride” themselves on customer service, no one seemed to care or offer a solution. Which is a real shame! Pros... black out curtains make sure you sleep well and the beds are really comfortable.

The Buddha Bar Reasturant (Asian fusion) was amazing!!!! Staff are lovely, food was delicious and portions were huge!

The Spa - We were expecting more spa facilities to be honest, it wasn’t very big, the bath wasn’t very warm and again it was pretty dirty down there. I had an hour long massage and while it started off ok, it got a little uncomfortable - I’m not sure the staff are properly trained. Some of the “techniques” were ...unique?

Stayed: December 2017, travelled as a couple
Thank Kirsty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EszterMorvay, Quality Manager at Buddha-Bar Hotel Budapest Klotild Palace, responded to this reviewResponded 13 December 2017

Dear Kirsty H,
Thank you for taking the time to share your recent experience at Buddha-Bar Hotel Budapest Klotild Palace. Though I wish your experience had been as warm and welcome as we all hoped, it is honest feedback like this that allows our team to focus on training to better meet our guests' expectations. On one hand let me thank you for your kind words regarding the room being comfortable and for the positive feedback on your Buddha-Bar Restaurant experience. For any issue that has happened while staying with us I deeply apologize and me and my team will do our best to improve the quality and focus on details. Once again let me thank you for visiting us and I hope you will grant us another opportunity in the future to provide you with an improved stay.
With kind regards,
Eszter Morvay
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

The hotel is centrally locally , literally steps from the metro stops and shopping areas. The rooms are spacious comfortable inviting . The hotel bar is outstanding , the drinks are delicious and exotic . The restaurant is just ok. The only negative wasvservice at restaurant was awful.

Stayed: December 2017, travelled with family
Thank drana1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EszterMorvay, Quality Manager at Buddha-Bar Hotel Budapest Klotild Palace, responded to this reviewResponded 20 December 2017

Dear drana1,
Let me thank you for choosing the Buddha-Bar Hotel Budapest Klotild Palace for you recent visit to our capital. I am delighted to read that you were satisfied with our prime location, comfortable rooms and exotic cocktail bar. Although we pride our Restaurant I regret to hear that your experience was less than satisfying. Your feedback has been shared with our Manager to make sure the service is constantly improving and providing each and every guest with the highest quality restaurant experience possible.
Once again let me thank you for reviewing us on TripAdvisor and we all hope you will return in the future for an improved stay.
With kind regards,
Eszter Morvay
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

The rooms are spacious and very comfortable and cozy great stay for couples, food is so good and staff are so helpful, skillful and friendly.
The breakfast in the Lebanese restaurant has most of the choices someone will need

Room Tip: Very Romantic
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Elias W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EszterMorvay, Quality Manager at Buddha-Bar Hotel Budapest Klotild Palace, responded to this reviewResponded 9 December 2017

Dear Elie W,
Your review is very much appreciated. I am thrilled you were able to experience our great breakfast in the Baalbek restaurant.We all hope we have the opportunity to host you again soon!
Kind regards,
Eszter Morvay
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Buddha-Bar Hotel Budapest Klotild Palace

Address: Vaci utca 34, Budapest 1052, Hungary
Phone Number:
Region: Hungary > Central Hungary > Budapest > District V / Inner City , Belváros-Lipótváros
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #40 of 336 Hotels in Budapest
Price Range: $190 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Buddha-Bar Hotel Budapest Klotild Palace 5*
Number of rooms: 102
Official Description (provided by the hotel):
"Not just another hotel, it's a lifestyle..." Is the motto of the brand new, fantastically located, truly unique 5-star Buddha-Bar Hotel Budapest Klotild Palace. Dashing luxury and pampering comfort awaits at the 2nd hotel of the world-wide famous, trendy Buddha-Bar concept hotel. It boasts an excellent setting at the foot of the Elisabeth Bridge, in a charming historic building from the 19th century, at the corner of the capital's number-one pedestrian shopping street, Vaci utca. Faithful to the brand, a number of exciting dining venues comprehend to the entire Buddha-Bar experience that is a feast for the senses. The owners of the Buddha-Bar Hotel Budapest Klotild Palace are Sameer Hamdan and Zuhair Awad, owners and CEOs of Mellow Mood Group. ... more   less 
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