Thank you for your feedback. While I wish, you had a better experience, it is feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we are really sorry for the discomfort. We are sorry to hear the rooms and the bathrooms weren't up to the standard you've come to expect from us. We have addressed this with our housekeeping staff to ensure this won't happen again. Also, we are really sorry for the discomfort caused by the broken airconditioning, we have fixed them and checked them to make sure that such inconveniences won't happen again.