I stayed for three nights at the Boscolo with my partner this month and was, ultimately, satisfied that our booking was money well spent.
The building is striking and the internal architecture is astonishingly opulent, with gilded furnishings and period features throughout. It features a central courtyard, with a bar and the New York Cafe at the bottom, alongside reception and the concierge. Accommodation is situated on upper floors, leading towards a vaunted glass ceiling, which provides fantastic natural light.
The hotel is near Andrassy Utca and is located in a busy shopping and drinking area. Although not slap bang in the middle of the Inner City, and perhaps a 25 minute walk from Parliament and St. Istvan's Basillca, the proximity to Andrassy means you are well connected, and the Jewish quarter with its ruin pubs are nearby too.
Our classic room was spacious, well lit and tastefully decorated. The duvan bed features two very large single mattresses pushed together, creating a very large bed, but also a central dip towards which one gravitates in the night. This isn't really a problem, but worth noting. It was nevertheless very comfortable, and the linen was high quality, clean and warm.
The rest of the room was very clean and pleasantly put together, with an attractive, modern chandelier acting as the centre piece. The bathroom was sizeable, with a shower and a bath. The view left a little to be desired, but this is more indicative of the building location than poor planning - there really isn't much on the street worth staring at with starry eyes.
Service was usually prompt and friendly, and all staff were engaging, attentive and keen to help.
In terms of areas for improvement:
- The minibar is very well stocked, but very expensive, even accounting for the standard minibar markup. 5 Euro for a 250ml bottle of Coca Cola is very steep.
- The inclusion of service charges could be better advertised. Tipping is firmly part of the culture of Budapest, but there is no one consistent approach when it comes to bills across the city. In some places, it is fully discretionary (even if socially encouraged); others, the 12% and 15% tip rate is suggested at the bottom of the bill; others, service is automatically included. At Boscolo, bills come with an automatic and generous service charge. Not a huge problem, but when you are charging to your room and simply signing paperwork, it is easy to overlook. We tipped bar staff throughout our stay, but did not realise that we had effectively already tipped them as soon as paid our bill. Given the prices at the bar, this set us back more than we anticipated.
- Housekeeping is perhaps a little disorganised. Our housekeeper routinely arrived too early in the morning for us, and was demonstrably irritated that we weren't out of our room by 9:30am. Toilet paper was not replaced either, which was a little worrying towards the end.
All in all, it's a lovely hotel but with the odd little niggle.
- Official Description (provided by the hotel):
- Experience 5-star luxury when staying in the gorgeous Boscolo Budapest, Autograph Collection. Our contemporary hotel is one of the most grand luxury hotels in Budapest, Hungary. It offers proximity to some of the Budapest area' best attractions, including Chain Bridge, Great Synagogue, and Vaci Utca. We invite you to stay with us and visit our serene indoor pool, state-of-the-art fitness center, full service spa, and impeccable restaurants during your visit to Budapest. ... more less
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- Also Known As:
- Boscolo Budapest, Autograph Collection Hotel Budapest
- Hotel Boscolo New York Palace
- New York Palace Budapest