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Best Western Santakos Hotel
Ranked #7 of 28 Hotels in Kaunas
Certificate of Excellence
Reviewed 29 April 2017 via mobile

Hotel lobby is too small especially for tourist travel in a group. Room size is ok and comfortable and Location is near walking street. Breakfast is just too simple and limited choices of bread and service is slow .

Stayed: April 2017, travelled with friends
Thank chin570909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded 2 May 2017

Thank you for your feedback regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +370 37 302 702.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (356)
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29 - 33 of 356 reviews

Reviewed 13 April 2017 via mobile

Very nice hotel. Rooms are spacious and very comfortable - mine was nearly like a suite.
Good size of bathroom with hot tube which I prefer.
Good food selection on breakfast.
Nothing to complain.
And free car park as well.
Close to pubs and restaurants.

Stayed: April 2017, travelled on business
Thank Michal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded 18 April 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017

I stayed here last year for a short weekend trip and loved that I was so close to the beautiful promenade and the old town. Perfect location for a long weekend to explore the city and enjoy the local culture and cuisine.

Room Tip: Really nice restaurant on location which is convenient for hungry travelers who want to eat late nig...
See more room tips
  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Silverzsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded 11 April 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017

We have arrived to Kaunas for the concert, and have decided to stay at this hotel for the night. We have been at this place 7 years ago, and we can say it's been well maintained. Our room was on the 4th floor with the view to Old Town. The double room was quite spacious. The breakfast was superb. Car parking seemed secure. We would choose this place again !

Stayed: March 2017
Thank Aidasas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded 11 April 2017

Thank you for your kind words - we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Wishing you a lovely day,

Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

Very happy with our one night stay in this beautiful hotel.Quite a massive room with great views.Very clean and welcoming.I needed some milk for tea and was very impressed that I was able to get a cup full from the bar to use throughout our stay.Brilliant breakfast.Special note must go to Angelica on reception,who learning of our need to get to the coach station,took it upon herself to drive us there herself.She had just finished work and was starting her day off as we were leaving.Thank you Angelina,you helped exceed all our expectations of the stay.

  • Stayed: March 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inga K, Manager at Best Western Santakos Hotel, responded to this reviewResponded 27 March 2017

Thank you for your kind words - we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702.

Wishing you a lovely day,

Sincerely,

Inga Kerbelyte
Managing director
BEST WESTERN Santakos Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Region: Lithuania > Kaunas County > Kaunas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kaunas
#4 Luxury Hotel in Kaunas
#6 Business Hotel in Kaunas
Price Range: $83 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Santakos Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
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Also Known As:
Best Western Kaunas
Kaunas Best Western

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