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Horizontes Finca Ma Dolores
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Reviews (112)
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2 - 7 of 112 reviews
Reviewed 16 February 2017

When we arrived in Cuba it was clear that we would visit Trinidad; For different circumstances we lost the accommodation agreed and some friends recommended us the estate Ma. Dolores; A place in the middle of nature where they welcomed us with warmth and professionalism; Always pending from us. The gastronomy exceeded our expectations. In summary very good. We certainly recommend it.

Room Tip: Las más aisladas de las zonas de ocio.
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank dany05212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Horizontes Finca Ma Dolores, responded to this reviewResponded 24 February 2017
Google Translation

Estimado cliente:

Le agradecemos tomara su valioso tiempo en dejar su opinión acerca de los servicios recibidos en nuestro hotel en el Tripadvisor, sitio de gran prestigio e importancia para el viajero. Sentimos gran satisfacción que la experiencia vivida haya sido buena y que pueda recomedar el lugar.

Le haremos llegar su opinión a todo el equipo encargado de dar servicios para que sirva de estímulo y guía a continuar con la buena labor desarrollada.

Muchas gracias,

Si vuelve a esta bella ciudad, visítenos y así podremos fidelizar su estancia.

Saludos afectuosos,
Yatkima M. Cosme
Especialista de Relaciones Públicas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

Lovely location, though a little further out of town than we would have preferred. Having said that, the cabins are located near a pretty river. There's a decent sized pool, with sunlounges and bar. It was quiet when were were there, enjoyed reading my book and sipping a cocktail by the pool. The cabin we had was spacious, clean light and airy. And the water was hot enough to have a shower. Hot water seems hard to come by anywhere in Cuba.The outdoor dining area was a pleasant place to breakfast.
One of the better places we stayed in in Cuba.

  • Stayed: January 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Phaedra499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Horizontes Finca Ma Dolores, responded to this reviewResponded 24 February 2017
Google Translation

Estimado cliente:

Le agradecemos tomara su valioso tiempo en dejar su opinión acerca de los servicios recibidos en nuestro hotel en el Tripadvisor, sitio de gran prestigio e importancia para el viajero. Sentimos gran satisfacción que la experiencia vivida haya sido buena y que pueda recomedar el lugar.

Le haremos llegar su opinión a todo el equipo encargado de dar servicios para que sirva de estímulo y guía a continuar con la buena labor desarrollada.

Muchas gracias,

Si vuelve a esta bella ciudad, visítenos y así podremos fidelizar su estancia.

Saludos afectuosos,
Yatkima M. Cosme
Especialista de Relaciones Públicas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2017 via mobile

Trinidad is quite a noisy town and we were looking for tranquillity. Yes the place is quiet. But this is its sole positive point. Dirty with no service and an awful breakfast. This could be paradise ... This is just very Cuba !

Stayed: January 2017, travelled as a couple
Thank catherinew1232016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Horizontes Finca Ma Dolores, responded to this reviewResponded 24 February 2017
Google Translation

Estimado cliente:

Ante todo agradecemos que opinara acerca de nuestro hotel en el Tripadvisor, herramienta muy importante de trabajo que nos sirve como fuente de retroalimentación y medidor de nuestros servicios.

Lamentamos que no se haya sentido satisfecho en cuanto a nuestros servicios, hemos tomado nota de las deficiencias mencionadas para discutirlas con el personal y tomar las medidas necesarias para que no ocurra en lo adelante. Nos hubiese encantado que se hubiese llevado su mejor experiencia, desafortunadamente no fué así.

Espero pueda darnos una segunda oportunidad para que pueda cambiar de parecer y así poder fidelizar sus días con nosotros. La ciudad de Trinidad siempre tiene abierta sus puertas al mundo.

Un saludo afectuoso,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

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Reviewed 19 October 2016 via mobile

If you are tired of the buzzing streets of Trinidad - thats the place to go. Nice cabins in the woods right by the river just 1,5km outside of town. There is everything, pool, bar, restaurant, horse riding and boat tours as well. We liked it a lot there. Staff is very nice too.

Stayed: October 2016, travelled with family
Thank soulseeker79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Horizontes Finca Ma Dolores, responded to this reviewResponded 21 October 2016
Google Translation

Estimado cliente:

Gracias por opinar acerca de nuestro hotel y los servicios, para nosotros su opinión constituye una herramienta fundamental de trabajo y agradecemos enormemente.

Nos sentimos reconfortados que su estancia haya sido tan bien.

Esperamos vuelva a visitarnos y poder fidelizar su estancia.

Saludos afectuosos,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

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Reviewed 7 September 2016

Nothing to complain about the room, the airco and the shower worked properly. I guess we stayed in a quite new wooden bungalow, which was quite nice. Breakfast buffet was OK. Service at reception and in the restaurant could be better.
If you would like to rest next to the pool than please avoid this place, there was on both days very loud music and some guests were even drinking and smoking in the pool.

  • Stayed: August 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Hugo_Nina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPCHTC, Director de Relaciones Públicas at Horizontes Finca Ma Dolores, responded to this reviewResponded 22 September 2016
Google Translation

Estimado cliente:

Lamentamos profundamente que todos los servicios no llegaran a sus expectativas, especialmente que no pudiera disfrutar de la piscina como hubiese deseado, prestamos servicios a clientes no hospedados, creo nos falta poner en buenas prácticas el uso de la piscina y educar a nuestros clientes.
Su opinión es una herramienta muy importante para nosotros, a través de ella podemos corregir los errores señalados. Tomaremos nota y aplicaremos las medidas necesarias.
Tenemos el firme compromiso por brindar la mejor atención a nuestros clientes que son lo más valioso y nos comprometemos a seguir trabajando por mejorar cada vez más nuestros servicios.

Reiteramos nuestra más sincera disculpa y quedamos a su disposición para cualquier aclaración que necesite.

Atentamente,

Yatkima M. Cosme
Especialista de Relaciones Públicas.

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