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All reviews firefly restaurant dupont circle balcony room the evening cocktail hour front desk highly recommend hotel complimentary happy hour hotel experiences the entire staff favorite dc hotel amazing hotel every staff member awesome stay the general manager home away from home key card definitely stay here again
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Reviewed 30 March 2022

We stayed here for our 10 year anniversary and could not be more pleased. The location is fabulous - walking distance to tons of bars and restaurants, 1 mile to the White House, and 2 miles from the Capitol. Aside from some minor issues plumbing issues in our room (which were expertly handled by Maggie), our stay was impeccable. I would say the little touches at Madera really make this experience stand out:

1) On the evening of arrival, we were greeted with a welcome cocktail in the lobby bar and a super friendly staff. Every night from 5:30-6 pm they do a free cocktail reception. In DC, where drinks are mostly a minimum of $12, this is a very nice feature. Plus, the bar/restaurant is really lovely.

2) When we arrived back at the hotel from sightseeing on our first night, we were greeted with a bottle of wine and hand-written 'Happy Anniversary' note. So sweet!

3) The staff remembered us and welcomed us each time we either left or returned to the hotel. Everyone, with the exception of one staff member, were friendly in a genuine manner that didn't feel over the top. We really felt welcome throughout every moment of our stay.

4) After some of the issues we experienced, Maggie left us another hand-written note of apology and a fruit plate in our room on the second evening. It was such a nice touch after a long day of walking around in unseasonably frigid weather.

We will definitely return to this hotel for a future stay.

Room tip: Get a balcony room! The views are really nice! Room 707 had some plumbing issues, so maybe avoid that one.
Date of stay: March 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank 579elises
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tobias Arff, General Manager at Hotel Madera, responded to this reviewResponded 6 April 2022

Dear 579elises,

Thank you for choosing Hotel Madera for your very special occasion. I'm glad that you had an overall great experience despite a couple of challenges for which I like to sincerely apologize. We hope to get the opportunity to welcome you back for a flawless experience.

Happy Anniversary,
Tobias

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Reviewed 27 March 2022

What a wonderful hotel! Extraordinarily clean, well-appointed, and with the most solicitous and friendly staff I've ever seen. Terrific workout facilities with a wonderful bar and restaurant! Thank you Miss Maggie and Tobias and Michele for making my stay with Puma so memorable! I can't wait to come back to Washington and see you again!

Date of stay: March 2022
Trip type: Travelled solo
Thank Suzannehudson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tobias Arff, General Manager at Hotel Madera, responded to this reviewResponded 6 April 2022

Hi Suzannehudson,

It was very nice to meet you and Puma. I'm thrilled that you had the chance to enjoy our awesome restaurant Firefly our great gym and your overall experience. We are proud of the high level of service we provide and Maggie, Michele, and our entire team cant wait to welcome you and Puma back. Please say hi to Puma from your friends at Hotel Madera and Firefly.

Yours,
Tobias

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Reviewed 27 March 2022

Maggie and Taylor are amazing people. They made us feel welcome from the moment we stepped into the hotel. They helped us find a great Ethiopian restaurant right near the hotel. We will most certainly be staying here again.

Date of stay: March 2022
Trip type: Travelled as a couple
Thank keithaN2468QA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tobias Arff, General Manager at Hotel Madera, responded to this reviewResponded 6 April 2022

Hi keithaN2468QA,

Thank you for staying with us and thank you for the awesome review. I'm glad that Maggie and Taylor took great care of you and that you enjoyed their restaurant recommendation. We can't wait to welcome you back soon.

Yours,
Tobias

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Reviewed 26 March 2022

We recently stayed 5 nights at Hotel Madera and found the experience to be uniformly excellent. Our room, on the 10th floor, was quite comfortable (especially our beds) and quiet, allowing us to enjoy a restful stay. The hotel is convenient to Dupont Circle, The Phillips Collection, numerous restaurants, and the subway. We never had to use our car once (though we did Uber to the Kennedy Center one night). The staff at the hotel were uniformly polite, helpful, and responsive to our requests (extra pillows, a microwave for our room, an umbrella for our walk in the rain, etc.). We truly couldn't have asked for a better experience

Room tip: Great views from the 10th floor.
Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
Thank 414veldam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tobias Arff, General Manager at Hotel Madera, responded to this reviewResponded 6 April 2022

Dear 414veldam,

I wanted to thank you for choosing hotel Madera for your five night stay. I'm excited to hear that you enjoyed our central location, comfortable rooms, central location and the high level of service our team provided. Please come back to see us again soon.

Sincerely,
Tobias

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Reviewed 25 March 2022 via mobile

Loved this hotel. Everybody is super friendly and accommodating. Rooms are very spacious, bathroom also. Plenty of towels. Coffee and tea. I love the decoration and furniture choices, it feels very clean and lean but with character and cozy. Also clean carpet in hallways. Great location. Try Tatte bakery for lunch and North Italy for dinner. The insight restaurant Firefly is very good too.

Date of stay: March 2022
Trip type: Travelled with family
Thank Brunset
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tobias Arff, General Manager at Hotel Madera, responded to this reviewResponded 1 April 2022

Dear Brunset,

Thank you for staying with us and thank you for sharing your awesome experience with other travelers. I'm glad that you had an all around great experience and we hope to welcome you back soon.

Sincerely,
Tobias

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