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8 - 13 of 271 reviews
Reviewed 1 May 2018

We stayed at this hotel for three nights for a birthday trip and found the hotel to be fairly nice but falling short on cleaning, quality of breakfast and staff attitude and professionalism. We chose this hotel despite the price (over $400 for a weekend night in April) because they were pet-friendly (we had along with us a small emotional support dog), family run and our friends had stayed and recommended it. Overall we were happy with the location and comfort level -- our room was large with a deck and offered a somewhat obstructed view of the harbor, all of which was great. However, despite staying for three nights, our room was never cleaned even when we requested it, the staff was less than courteous and kind when we reminded them of it on the third day, and some of the staff --Brock in particular --- had a real attitude about it. The breakfast is extremely disappointing (about on par with the weak coffee, cold cereal and Costco-quality muffins and bagels you get in the morning at a Day's Inn or Travelodge), and there is no small coffee maker or kettle in the rooms so you can make your own. No mugs or wine glasses either. Overall, pretty limited in its amenities. Our room also suffered from being in a location where garbage trucks come at 7am (even on Sunday morning!) and make a racket -- not ideal when you are on vacation. Overall experience was okay, but not great or memorable. The place has the potential to be so much better! We probably would not recommend it highly to others, but if there is limited availability elsewhere, it isn't a terrible option. We will look elsewhere next time.

Stayed: April 2018
1  Thank trishthedish100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenmore P, Public Relations Manager at Glenmore Plaza Hotel, responded to this reviewResponded 11 July 2018

Thank you for taking the time to write this review. Happy to hear you enjoyed our location and the comfort level during your stay. We value your opinion and will pass it along to our management team for evaluation. We hope you will give us another try next time you're on Catalina Island.

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Reviewed 13 April 2018 via mobile

What a gem of a place! The family-run hotel shows it. It’s the second oldest hotel in all of California. So the public parts are quite antique and charming. So the carpet in the main hallways could use an upgrade - they’ve definitely paid attention to the places they should - the rooms. Smartly done, modern, and quite spacious for a very old hotel. Comfortable beds. Our third floor unit had a walk in tile show and five windows including a bay window. Quite bright with a great view up the hill of the city.

They serve a continental breakfast next door (still part of the same building but you have to go outside then in another door). We met the owners wife (and the owner himself). What wonderful kind giving people! The breakfast (continental) was toasted bagels, yogurt, granola (or cereal), fruit, and plenty of coffee.

The hotel is located only a third of a block from Crescent Street which runs along the harbor. Check out my other reviews of specific places we visited on Catalina and Avalon.

Highly recommend this place - it was a little loud in the early evening but the town really goes dead after sunset. The only bothersome noise are the motorized golf carts that seem to be everywhere! Don’t be afraid to ask questions - the staff/owners are really friendly and helpful.

Stayed: April 2018, travelled as a couple
Thank OregonRainGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenmore P, Public Relations Manager at Glenmore Plaza Hotel, responded to this reviewResponded 11 July 2018

Thank you for taking the time to write this review. Happy to hear you enjoyed our historic hotel and quaintness of it all. We will pass along your kind words to the staff/owners. Hope to welcome you back to Glenmore Plaza Hotel again soon.

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Reviewed 4 April 2018 via mobile

Great location! Blocks from the beach and shops are right next door. The family who runs it are so nice and try to help as best they can. It is nice that they have breakfast because no hotels offer that anymore. All the hotels are a bit run down so we are used to that charm :).

Stayed: April 2018
Thank Jessica J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenmore P, Public Relations Manager at Glenmore Plaza Hotel, responded to this reviewResponded 11 July 2018

Thank you for taking the time to write this review. Our location definitely cannot be beat and we are happy you enjoyed our daily complimentary continental breakfast. We will pass along your kind words to the Amoroso Family. Hope to welcome you back to Glenmore Plaza Hotel again soon.

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Reviewed 26 March 2018 via mobile

I’ve read the reviews on here. We had a great room (207)! We had a beautiful view. The rooms were very clean. Plenty of hand towels, bath towels and wash cloths. Bath was nice and big. We really had a great time. The staff was attentive and polite. We will definitely come here again. The location was great!

Stayed: March 2018, travelled as a couple
1  Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenmore P, Public Relations Manager at Glenmore Plaza Hotel, responded to this reviewResponded 11 July 2018

Thank you for taking the time to write this review. Our location definitely cannot be beat and we are happy you enjoyed your roon accommodations. We will pass along your kind words to the staff. Hope to welcome you back to Glenmore Plaza Hotel again soon.

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Reviewed 24 March 2018

I had never been to the island before, so chose this hotel on hotels.com. The one positive is that the staff is very courteous. The hotel is old with small rooms. Our room looked over the back, near the Vons loading area and trash area. The first night there were 5 Mexicans whooping and hollering at 2 am in the alley way. That lasted about 20 minutes until we called the police, who never did arrive. Next night was better, no noise, but frankly the bedding, towels, etc. left much to be desired. No hand towels the first night and a single washcloth. No extra TP - had to go to the front desk. We walked around and found many better choices for little more.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy N, Public Relations Manager at Glenmore Plaza Hotel, responded to this reviewResponded 6 July 2018

Thank you for taking the time to write a review. We are happy to hear our staff was courteous, we pride ourselves in being a friendly hotel! We apologize there weren't any hand towels or wash cloths. This will be mentioned in our next staff meeting to ensure it doesn't happen again. Next time you are on Catalina Island, we hope you will give us another try. Our newly remodeled rooms are fantastic and offer many modern amenities. Hope to you again soon.

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