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All reviews san pedro golf cart swim up bar water taxi bedroom villa main pool secret beach sea grass nice resort convenience store ceviche resort restaurant palm trees just returned from a week fish recommend this resort laid back
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Reviewed 17 September 2017

First Trip to Belize and we traded our Marriott for a 2 bedroom trade through interval. After reading reviews i started to doubt my decision to stay here and was reassured by staff that the reviews were from private owners on VRBO. When we pulled into the resort i knew i made a mistake to stay here but was going to give it a chance since we were committed for a week and brought another couple with us. At check in we were give a room on the north end by pool and the air conditioner in the shared living room did not work so we had to relocate to the south end by the pool, The resort was empty (usually they are closed in September) and this is the first year they have been open for business, In the first room we were assigned There were workers staying in the casitas and it was a very uncomfortable feeling to have the men workers staring at you in the pool. Also our balcony looked down on their room and They had clothes hung out in the open and it looks so trashy. We moved to the south building due to the air-conditioner being broken and it was a better situation. The room was pretty clean but you could see drink rings on the glass tables and and fingerprints on the stainless appliances. We were on the 3rd floor and the stairs were always covered in lizard and raccoon poop- It was disgusting, no on ever cleaned it up!!! There was trash behind our building that the staff was burning so we had the unpleasant smell of rubbish burning every day. Since there were only 14 rooms booked the restaurant and bar had an extremely limited menu. (Breakfast was a ham (1 slice ham) sandwich and was terrible and t also took over 45 minutes. We only ate here once, way too many good restaurants to eat here. We felt like we were in a deserted town, not a vacation atmosphere at this resort. It was an eerie feeling to walk around at night. The beach was kept nice and clean and the pool at the south end was pretty clean. This place needs is so run down and needs a lot of updating, everywhere you look you can see buildings in need of repair. The room was large and worked well for 2 couples. The water smelled like sulphur and we had to keep all the bathroom doors shut so the smell did not take over the condo. All The staff (especially Anna) was friendly and the Shuttle service was good. Will not return to CM.

Room Tip: High floor
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank peyton0018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaptainMorgansBZ, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded 20 September 2017

Thank you for writing a TripAdvisor review, we appreciate your feedback. There is a lot of activity underway at Captain Morgan's as we maintain and refresh the resort back to the standard our guests have come to enjoy. We're already getting some great early reviews. We have taken steps to ensure that working hours and our work teams disrupt our guests as little as possible during this time. However, we are happy to hear that the move our staff was able to make for you worked out nicely. We have taken the opportunity to review your observations and have gone over them with our maintenance and cleaning team to ensure that the issues are attended to. Our housekeeping staff typically does an outstanding job. We think the burning smells you encountered were the result of neighboring properties for the dates in question. Thank you for your kind words regarding our team, they were well-received. We appreciate your feedback and hope that you might give us another chance and stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Great place to stay. Have more than one pool. Have food and drink. Service is good. A great place to get away from all the tourist. Need gold cart to go back and forth to San Pedro. Many tours can be taken from the main desk.

Stayed: October 2016
Thank DLD17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded 10 September 2017

We thank you kindly for your feedback of Captain Morgan’s Retreat. We never tire in taking care of our guests and we are glad you could experience that first hand. Our location on the island is certainly perfect for relaxing, yet we are close enough to enjoy all the highlights of San Pedro. We hope if you’re ever in Belize again you’ll join us for some more fun!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Great location, food was great, tours left from hotel docks, golf cart rental onsite amnesties were available to everyone, no wait! Staff were very friendly and ready to accommodate our needs. The view was spectacular!

Stayed: July 2017, travelled as a couple
Review collected in partnership with this hotel
Thank jrosnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded 10 September 2017

Thank you for making Captain Morgan’s your activity hub while you were down here on Ambergris Caye! Your comments were certainly well-received with our team. Nothing makes us happier than hearing guests made the resort their own and were able to enjoy all the simple pleasures of our location and the island. We look forward to greeting you for a future stay!

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Reviewed 5 September 2017

The resort is beautiful and kept up well. The rooms are large and clean, but the construction work is a little disturbing. The food is over priced and not good at all, so I advice to cook your own food. Warning the liquor is very watered down so please do not think you will get a tipsy off of one drink. The pools are nice and relaxing, but needs a little cleaning. The activities were nice and some what over priced, but that is everywhere on the island.

Stayed: July 2017, travelled as a couple
Review collected in partnership with this hotel
Thank ashlynjones57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded 10 September 2017

Thank you for taking the time to provide us with valuable feedback of your recent vacation at Captain Morgan’s, as it ensures we are working to improve our guest experience. We are happy you enjoyed the grounds as our whole team works hard to keep the resort looking great. We appreciate the mention of some areas that may need attention. It is our pleasure to report that management has already attended to them. We hope you will offer us the pleasure of another visit!

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Reviewed 4 September 2017

Just returned from Cpt Morgan's and am very pleased with all the improvements going on. The grounds look wonderful, much planting going on. Units are slowly improving..new linens, robes in the unit, new fluffy towels! Breakfasts were incredible. The store is enlarged and many more selections. Everyone so nice. Missing the hairdryer and it was brought to the room immediately. Housekeeping superb. Very positive about the care given and am excited to see what else will be done.

Stayed: August 2017
1  Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mgr1, Guest Relations Manager at Captain Morgan's Retreat, responded to this reviewResponded 10 September 2017

Thank you for the touching TripAdvisor review complimenting the hard work and positive nature of our team here. As a part of our Captain Morgan’s family, we really do appreciate your comments regarding all our improvements. While updates tend to be a work in progress, our ultimate goal is to provide excellent quality and comfort across all our units. We look forward to greeting you on your next visit!

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