This was our second trip to the Phoenix (5/5 previous review), so we knew what to expect. However, this time we brought 80 of our friends and family with us for our wedding. I have to say that the whole crew at the Phoenix really blew us away with their attention to detail and the effortless way in which they know how to take care of their guests. Being the wedding couple, they went far out of their way to make sure our wedding was a vacation rather than work, and we appreciated that greatly. Stace, Mark, and the whole crew bent over backwards for us, and it would be tough to imagine a better experience.
Every review talks about the service. The front desk staff are wonderful and take the initiative to solve problems so their guests don't have to. Run out of cell minutes on the local cell phones provided to you, but too busy having fun? They've got that. Need to move a spa appointment? They have that too. Dinner reservations? Easy. Want to take a boat out? They know the best. After being there for a week they felt like family. They know your name when you walk in the door and say it when you're leaving.
The rooms are very nicely appointed and the beds are more comfortable than the bed I have at my house. I sleep better here than I do anywhere else in the world. They're meticulously cleaned by the small army of people employed by the resort. The floorplans and generous size make it easy to share rooms in the 2 bedroom suites without tripping over the other person or couple.
We love the location because unlike a lot of other resorts on the island, this one is right in the middle of town. The really nice thing is that the resort is designed so when you're it doesn't feel or sound like you're in the middle of town, but when you want the town it's right there through the door. The buildings serve as a sound barrier to the town so when you're sitting by the pool you can't hear anything but the water. It gives us our perfect combination of exploring the town on foot and relaxing at the resort.
We had an active, energetic, and (frankly) high-maintence group with us and we received so many compliements from our group on our choice of the Phoenix. At least two dozen guests are already planning return trips.
I can't recommend the Phoenix strongly enough. They were great when we were there with 8 people and great when we were there with 80. I bet they'll be great for you as well.
- Official Description (provided by the hotel):
- The Phoenix Resort is a modern and luxurious beachfront resort located on Ambergris Caye, Belize, and in the charming town of San Pedro. What we offer on-site: Red Ginger serving breakfast, lunch, dinner, and room service, a pool bar and rooftop bar, Sol Spa, the island’s most popular spa, a beautiful heated saline chlorinated main pool and separate heated saline lap pool, fitness center, and business center. What’s included in our rates: Round trip ground taxi transfers, daily maid service and nightly turn down service, Keurig coffee maker and pods, bottled water, free Wi-Fi, in suite Bose wireless speakers and iPads, Aveda bath products, use of bicycles, kayaks, paddle boards, yoga classes, painting classes, chocolate tastings, wine tastings, free daily cocktail mixers from 5pm to 6pm, on-site fitness center, access to local gym and Crossfit facilities, and more. Breakfast is not included but is available on-site. ... more less
- Also Known As:
- The Phoenix Hotel San Pedro
- The Phoenix Resort Belize/San Pedro, Ambergris Caye