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All reviewsred gingerchocolate tastingin towngolf cartambergris cayecell phonefull kitchenpool staffbottle of rumfront desk stafflaundry detergentpool barhuge balconywrap around balconydinner reservationsevery amenitybedroom suite
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Reviewed 7 October 2017

What a great place to stay. Staff is very friendly and helpful. Rooms were very spacious. We had a full kitchen, washer and dryer. The town is right off the property. You can rent a golf cart to get around but everything is within walking distance. We were here during the off season. The pool was never busy and it was always easy to get chairs. Everything was fantastic from the welcome, restaurants, pool, housekeeping etc,etc. Not sure how busy this place will be during peak season. We plan to return "Low season" again. We will be back!

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chip4N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

The rooms themselves are enough of a reason to stay here- they are huge!! Having 2 kids, we really value having hotels with a separate bedroom. The pool was never crowded, the additional activities offered were amazing and the service was over the top! We thought the no beach access would bother us, but it didn't at all. The caye is not a "beachy" island. The food was also amazing here- especially breakfast!

Stayed: August 2017, travelled with family
Thank mazda19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

This resort is top notch! We had a wonderful experience due to attentive and genuinely friendly staff. Highlights of our stay at the Pheonix include: daily cocktail hour, yoga class, painting class, pool staff who quickly bring a cover/towel to the pool chaise of your choice, food at the Red Ginger, smiling faces from all of the staff, upgraded room, beautiful view, cooling breezes. Upon entering our room we were pleased to find such a wonderful anniversary message spelled out on the bed in flowers and a bottle of wine in the fridge with chilled glasses. Our room had beautiful hand made furniture and stunning artwork. Whenever we placed a few dishes in the dishwasher during the day, they were already washed and put away when we came back that night! The location is great too - close to restaurants, boat docks, and dive shops.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
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3  Thank PerryandGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017

I honestly can say this was one of the most accommodating places I've ever stayed. Not only is the property beautiful, the suites are amazing, and the staff is the best! The amenities are matched by any resort in San Pedro. The food at Red Ginger is so tasty! The French Toast was a favorite with me group. I actually got sick one day and they brought me medicine and Pedilyte free of charge. They give back so much to thw community there. We heard nothing but good things about the resort from the locals we told we were staying there. Thank you for making my birthday truly amazing!!!

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank Shemaiah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

From the helpful staff, great room, pool FREE happy hour, great location, etc it was a wonderful stay. After 4 nights in jungle finding out we had washer dryer was the best news we could get (besides maybe FREE happy hour). Highly recommend the snorkel trip, and the fishing beach BBQ and snorkel trip.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Mwells72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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