Luxury price - economy service.... They used my credit card details without my authorization and double charged me for my stay.When I showed them double charge on my bank statement (on Christmas day), they argued telling me that booking.com is giving too much discount... They then suggested that this was the charge for the snorkeling trip (which I paid for in cash) and then tried to convince me that the additional charge of £425 was for the taxes! When I explained that the taxes were already included in the first deduction they still refused to accept that they double charged me and left me without the money on Christmas suggesting that they will contact the bank after the holiday. Refund followed few days later but no apology....
Villa wasn't ready with air conditioning and the lights not working so we had people in the villa during the first night repairing the stuff . Villa was booked for three but we only had two loungers (still waiting for the third one to be brought to us...). Coffee machine needs special pods which were not provided but we were told that there is one shop on the other island that sells it (great help!...). We were then offered some coffee pods all of which were out of date..... Curtain was missing in the bedroom, no soap in the bathroom, restaurant on site very basic and extremely overpriced (punishing your guests for staying with you????). To get into main island is $25 per person after 5pm which is not mentioned in the booking information. Best advise - avoid.
- Official Description (provided by the hotel):
- The Mayan Islands Resort is located 1 mile west of San Pedro in beautiful Ambergris Caye, Belize And 2 miles from the Barrier Reef. ... more less
- Also Known As:
- Mayan Islands Resort Belize/San Pedro, Ambergris Caye