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Reviewed 6 July 2016

Date of stay: July 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinicio B, General Manager at Hotel Casa Veranda, responded to this reviewResponded 8 July 2016

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Reviewed 6 July 2016

The suite was a spacious and quite roomy. Beds were very clean although quite firm - too much so for my particular taste. The room was clean, but the upholstered furniture was stained. Blackout curtains also had stains. Laminate flooring had cracked and warped in several places. Travertine in showers could be kept better but the shower was huge and the water pressure amazing. The hotel didn't seem particularly busy. Food in restaurant was good and prices were reasonable - comparable to American moderately priced meals. Notable was that although it was a suite, the hotel had nothing but cookware to use in the kitchen. No silverware, glasses or dishes. (?) Airport transportation was not free as in most other hotels in Zona Viva. It was $5 per person to the airport.

I checked into the hotel at 9 am and paid $30 plus tax for the early check in. We were going to a full day at the IRTRA park in Zone 12. I was running late due to a huge accident outside the city when arriving from Antigua. I was asked to use a credit card for the room charges/incidentals. I didn't pay attention at the time but I did clarify that I had prepaid for the room thru Hotels.com. When I checked out the next day I was given a bill for $51.64 for the incidentals and checked out. At the airport I noted a charge pending for Q 1000 or $130.94. It took me most of a day to get this corrected. Was told it was a hold for incidentals. The charge is to be cancelled. The review would be higher if not for the hassle of dealing with this problem. I do no understand the need for pending that amount of money even after my final bill was paid. What if I didn't pay attention and call this to their attention?

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank brevard52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinicio B, General Manager at Hotel Casa Veranda, responded to this reviewResponded 7 July 2016

Dear Mrs. Tower

Thank you for taking the time to tell us about your experience at the Mercure Guatemala Casa Veranda. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.

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Reviewed 28 June 2016

This hotel has one of the best locations in Guatemala city. It is near the airport and in the heart of Zona Viva. Security measures are the best that I had experienced in Guatemala. It has mini bar, microwave, coffee maker and other amenities in every room. It also offers a good breakfast buffet included in the room rate.

Room tip: If you come from El Salvador, ask for the packages that include bus transportation and a three days, two nights accommodation.
Date of stay: October 2015
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank carmengonzalezh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2016

My children and I stayed at this hotel back on Easter break 2016, the service was excellent, their breakfast too. The cleanliness of the room was very good. Their location is really good, across the street is a shopping center, and restaurants. The front desk staff is very helpful.

We would stay at this hotel again

Room tip: The room were we stay which was facing the main street was very quite. We could not hear anything.
Date of stay: March 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank seap30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2016

This hotel is vey nice the room is vey nice the only issue that we had is that, the security guard open our room door, we at that time we are watching tv. He just open the door and he said we are just check in to make sure everything is ok, NO PRIVACY .!!!!!1 NOT GOOD

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank LHUITZ66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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