This hotel is located right off I-90 west of O'Hare airport. It took us about 20 minutes from the rental car facility at O'Hare to the hotel.
The hotel room is nice. We had a suite #346 which was very quiet. Small bathroom but everything else in the room was nice and functional including a fridge.
The hotel property itself is also nice, well maintained and in working order; it's the staff that needs a refresher in customer service
Upon check-in our room was not ready. No big deal. Front desk clerk took my cell # but never heard back. Upon returning to the hotel it was starting all over again as if I had never been there earlier.
Inquiring about the hotel shuttle I was told it was booked for various wedding parties the whole night. I said we are literally going down the road a mile perhaps the shuttle can drive us there or we can hop on the wedding shuttle during one of its multiple runs? I was told no that it was paid for by the wedding party. I said I thought it was a complimentary shuttle and didn't know you had to pay. I didn't know that was an option. Then I was questioned as to why I was asking so late that I should have arranged for the shuttle earlier. Thank goodness Uber exists.
The bar was not open at 4 on a Saturday and when I asked to get some wine the woman behind the counter, clearly annoyed that I had disturbed her, told me she couldn't help me now and was just setting things up and to come back later.
These are minor complaints in the big picture but still it made me feel bad as if I was doing something wrong and as if I were bothering the staff. Being a bit more accommodating and not confrontational goes a long way..
No need to return here with other options in the area.
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- Also Known As:
- Courtyard Chicago Arlington Heights/South Hotel Arlington Heights
- Courtyard Arlington Heights
- Arlington Heights Marriott
- Arlington Heights Courtyard