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“Hotel Great booking.com, bottom of the barrel”

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Courtyard Chicago Arlington Heights/South
Ranked #6 of 10 Hotels in Arlington Heights
Reviewed 3 January 2017

Tripadvisor had a program that if we booked a hotel room through them and then do a review we would get a premium. I am a sucker for premiums and as opposed to going directly to the hotel we used booking.com. BIG MISTAKE!! We booked a month in advance and gave our credit card with the understanding that if we canceled that there would be a $75 charge. That should have been a warning. We had no intention of changing, however the fine is concerning. Two days prior to arriving I contacted the hotel with the hope of getting a room near the pool, with our reservation, I had the appropriate booking number. They had no record of the reservation...UGH Get me The Manager! Still no luck. They asked how I set the reservation and I said through Tripadvisor and Booking.com. Courtyard gave me the phone numbers for both. I called Booking.com and after 45 minutes with them calling the hotel while I was on hold, and again going to the manager who agreed to send me an email stating that I would not a $75 fee as their resolve to the issue. They said that they (customer service) could not reinstate a reservation and I should go back to reservations and rebook the room. NOT LIKELY. I called the hotel directly and booked the room at the same prices with out asking for a deal. Thumbs up for the Marriott Courtyard South in Arlington Heights and Thumbs Down for Booking.com. I suggest that TripAdvisor reconsider their relationship with Booking.com.

Room Tip: If you like the pool ask to be near it.
See more room tips
  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank TravelersAH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 28 of 216 reviews

Reviewed 29 November 2016 via mobile

Sink got clogged after being on for 10 seconds.

No elevator going up to 2nd unless u want to walk a little around. whole facility is in the shape of a square, so it's hard to navigate. Lots of walking, really terrible set up.


Booked online, didn't need 2 beds. Upon check in, clerk said I reserved a 2 bed, I said I did not. He gave me it anyway.

Room service banged on door at 9 am after I told front desk guy twice I didn't want a wake up call and not to be waked up, I jumped out of bed and she said sorry and I said do I have to leave and she said 12 o clock is check out

Unnecessary for wake up and front desk guy was just robotic and not accommodating .. Like sir we are just one couple and I already specified I did not need 2 beds. Thank u

Stayed: November 2016, travelled as a couple
Thank dtownkickinit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NormaAndrade13, Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded 30 November 2016

dtownkickinit,

Oh man looks like things didn't go the way they were suppose to from the start. That makes me upset :(. I'm sorry that this happened to you! I appreciate your feedback, this is the only way we can get better. Our housekeepers do knock on the door in the mornings specially when there is no sign on the door. Our staff is very accommodating as long as we have the rooms available. A little secret for you, if you are booking a room via a third party always make a note on comments such as: "Only one bed or anniversary, birthday or something". Hospitality people love to make people happy, you'll be surprise what they will do to make your stay super awesome. :)
Thank you for your feedback and we appreciate you!
keep on kickinit....
NBA
Ops Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016

The bed was very very comfortable and the room was very clean. It was nice that they had a lobby bar and place for breakfast. The only issue was I could hear people in the hall very clearly which made it difficult to sleep.

  • Stayed: November 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank travelingwoman42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NormaAndrade13, Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded 30 November 2016

travelingwoman42,

Thank you so much for your feedback! We take pride in our rooms and in our bistro. :)
I'm sorry that it was difficult for you to sleep :(. I greatly do appreciate your feedback and will make use of it and get to work to find a resolution for this.

happy travels travelingwoman42.......

NBA (Me trying to be cool) lol
Ops Manager

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Reviewed 14 November 2016

We stayed here 2 nights and had excellent service. It was very close to the interstate for travel. The lobby bar area was very nice but a little hard to get more rapid service. I would stay here again.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
Thank KidPT27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NormaAndrade13, Ops Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded 30 November 2016

KidPT27,
Thanks for your great feedback! :)

Norma Andrade
Ops Manager

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Reviewed 11 November 2016 via mobile

The hotel was conveniently located near the highway. Room was clean. The beds were comfortable. Reasonable rate. The staff was friendly. The lobby was nicely decorated. I would stay here again if in the area.

Stayed: October 2016, travelled with family
Thank hammon44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NormaAndrade13, Operations Manager at Courtyard Chicago Arlington Heights/South, responded to this reviewResponded 12 November 2016

hammon44
Thank you for your review!!

Save travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Arlington Heights/South

Address: 100 W Algonquin Rd, Arlington Heights, IL 60005-4404
Region: United States > Illinois > Arlington Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Arlington Heights
#5 Business Hotel in Arlington Heights
Price Range: $115 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Arlington Heights/South 3*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Booking.com, Expedia, TripOnline SA and HotelQuickly so you can book your Courtyard Chicago Arlington Heights/South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Chicago Arlington Heights/South Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Courtyard
Arlington Heights Marriott

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